BNE Magazine_ISSUE#2_COVER_LR - page 37

BNE SUMMER 2013
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37
More than 100 smiling
ambassadors like Ian
McDowell (above), easily
recognised by their blue
shirts with a yellow ‘
i
on the front, roam the
terminals ready to help
travellers and visitors at
Brisbane Airport
Need to Know
important
information
Follow Brisbane Airport
BNE PARKING
Convenient, secure and undercover
short and long-term parking is available
within walking distance to both terminals.
See
for special offers
and full product offering including valet,
car washing and more.
Airtrain
Airtrain provides regular rail links
between the airport, Brisbane city, Gold
Coast and TransLink network as well as
terminal transfers. Tickets available in the
terminal or at the station. For more see
or call 1800 119 091.
Transport
bookings
Coach, rail, limousine and corporate
car bookings can be made at the Visitor
Information Centre, Level 2 International
Terminal or Level 1 Domestic Terminal.
Public transport
TransLink is the local bus, ferry and train
public transport network stretching
north to Gympie, south to Coolangatta
and west to Helidon. For information see
or call 13 12 30.
Terminal
transfers
Passengers transferring between
the terminals can use the Airtrain
or the T-Bus for $5 per person one
way. Children under age three travel
free and some airlines offer free transfer
tickets so please check with your carrier.
The T-Bus departs at regular intervals
from Level 2 International Terminal and
Level 1 Domestic Terminal.
Visitor Information Centre
For information about accommodation,
tours, transfer tickets and general enquiries,
Visitor Information Centres are on Level 2
International Terminal and Level 1 Domestic
Terminal (Central Area).
Airport Ambassadors
Welcoming volunteers roam the airport
daily, available to answer questions and offer
directions to travellers and visitors.
Currency exchange
Travelex currency exchange and transfer facilities
are on Levels 2, 3 and 4 International Terminal
and Level 2 Domestic Terminal near Gate 23.
Baggage lockers
Find small, medium and large lockers for short
and long-term hire at the terminal entrance
to the public car park at the International
Terminal, at either end of the Domestic
Terminal, or next to Woolworths at Skygate.
Tax Refund Scheme (TRS)
The TRS enables you to claim a refund,
subject to certain conditions, of the
Goods and Services Tax (GST) and Wine
Equalisation Tax (WET) that you pay on
goods you buy in Australia. For details see
or call 1300 363 263.
Lost property
International – enquire at the Visitor
Information Centre, Level 2, call (07) 3406
3190. Domestic – enquire first to your airline.
Qantas call (07) 3867 3264, Virgin Australia
(07) 3114 8150, Jetstar (07) 3336 1752 or
email Tigerair at
before contacting the Visitor Information
Centre on Level 1 or (07) 3305 9233.
Disability access
Lifts, travelators, ramps, aerobridges, rest
points, and accessible parking spaces and
toilet facilities are in place for passengers
with limited mobility or disabilities. Airlines
are responsible for assisting passengers with
disabilities within terminals. Passengers should
refer to their airline’s policies prior to booking
their ticket. There is no porter service or any
form of direct assistance provided at Brisbane
Airport other than any assistance that may be
provided by the passenger’s airline.
Taxis
Taxi ranks located kerbside Level 2 International
Terminal and Level 1 Domestic Terminal. The two
local taxi companies are Black andWhite Taxis,
call 13 32 22 and Yellow Cabs, call 13 19 24.
Local amenities
Skygate is Brisbane Airport’s retail and
dining precinct, a short bus ride from the
terminals. There are more than 130 stores,
including brand-name factory outlets, a
supermarket, butcher, hairdresser, gym,
restaurants, chemist, medical clinic, hotel,
beauty services, tavern and golf leisure centre.
Travel between the terminals and Skygate is free
on the T-Bus.
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