Brisbane Airport BNE Issue 5 - page 39

need to know
Use the Brisbane
Airport app for accurate
flight status reports,
notifications direct to your
phone for changes, trip
planning and more. Free
for iPhone and Android.
important
information
Follow Brisbane Airport
Visitor Information Centres
For information about accommodation, tours,
transfer tickets and general enquiries, Visitor
Information Centres are on Level 2 International
Terminal and Level 1 Domestic Terminal
(Central Area).
Currency exchange
Travelex currency exchange and transfer facilities
are on Levels 2, 3 and 4 International Terminal
and Level 2 Domestic Terminal near Gate 23.
Baggage lockers
Find small, medium and large lockers for short
and long-term hire at the terminal entrance to
the public car park at the International Terminal,
at either end of the Domestic Terminal, or next
to Woolworths at Skygate.
Tax Refund Scheme (TRS)
The TRS enables you to claim a refund, subject
to certain conditions, of the Goods and Services
Tax (GST) and Wine Equalisation Tax (WET)
that you pay on goods bought in Australia. See
or call 1300 363 263.
Lost property
International – enquire at the Visitor
Information Centre, Level 2, call (07) 3406
3190. Domestic – enquire first to your airline.
Qantas call (07) 3867 3264, Virgin Australia
(07) 3114 8150, Jetstar (07) 3336 1752 or email
Tigerair at
before
contacting the Visitor Information Centre on
Level 1 or (07) 3305 9233.
Disability access
Lifts, travelators, ramps, aerobridges, rest points,
accessible parking spaces and toilet facilities are
in place for passengers with limited mobility or
disabilities. Airlines are responsible for assisting
passengers with disabilities within terminals.
Passengers should refer to their airline’s policies
prior to booking their ticket. There is no porter
service or any form of direct assistance provided
at Brisbane Airport other than any assistance that
may be provided by the passenger’s airline.
Taxis and Airtrain
Taxi ranks located kerbside Level 2 International
Terminal and Level 1 Domestic Terminal.
Airtrain provides regular rail links between
Brisbane Airport, Brisbane city, Gold Coast and
TransLink network as well as terminal transfers.
Tickets available in the terminal or at the station.
Local amenities
Skygate is Brisbane Airport’s retail and
dining precinct, a short bus ride from the
terminals. There are more than 130 stores,
including brand-name factory outlets, a
supermarket, butcher, hairdresser, gym,
restaurants, chemist, medical clinic, hotel, beauty
services, tavern and golf leisure centre. Travel
between the terminals and Skygate is free on the
T-Bus.
Internet access
Internet kiosks are located at International
Terminal on Levels 2, 3 and 4 and at Domestic
Terminal Level 1 and 2. Access three hour
(50MB limit) free WiFi at International
Terminal Levels 3 and 4 retail areas and at
Domestic Terminal Level 2 retail (Central Area).
Prayer Room
A multi-denominational prayer room is located
at International Terminal, Level 4.
Police
For assistance at Brisbane Airport the number to
call is 13 12 37.
BNE PARKING
Convenient, secure and undercover short
and long-term parking is available within
walking distance to both terminals. See
for special offers and full
product offering including valet, car washing
and more.
Airport
ambassadors
Welcoming volunteers like Di Pitman
(
pictured below
) roam the airport daily,
available to answer questions and offer
directions to travellers and visitors. Look for
the bright blue shirts with the yellow ‘
i
’ sign
on the front if you need assistance.
Transport
bookings
Coach, rail, limousine and corporate
car bookings can be made at the Visitor
Information Centre, Level 2 International
Terminal or Level 1 Domestic Terminal.
Public transport
TransLink is the local bus, ferry and train
public transport network stretching north to
Gympie, south to Coolangatta and west to
Helidon. See
or call 13
12 30 for information.
Terminal transfers
Passengers transferring between the
terminals can use the Airtrain or the T-Bus
for $5 per person one way. Children under
age three travel free and some airlines offer
free transfer tickets so please check with
your carrier. The T-Bus departs at regular
intervals from Level 2 International Terminal
and Level 1 Domestic Terminal.
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