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Use the Brisbane

Airport app for accurate

flight status reports,

notifications direct to your

phone for changes, trip

planning and more. Free

for iPhone and Android.



Follow Brisbane Airport

Visitor Information Centres

For information about accommodation, tours,

transfer tickets and general enquiries, Visitor

Information Centres are on Level 2 International

Terminal and Level 1 Domestic Terminal

(Central Area).

Currency exchange

Travelex currency exchange and transfer facilities

are on Levels 2, 3 and 4 International Terminal

and Level 2 Domestic Terminal near Gate 23.

Baggage lockers

Find small, medium and large lockers for short

and long-term hire at the terminal entrance to

the public car park at the International Terminal,

at either end of the Domestic Terminal, or next

to Woolworths at Skygate.

Tax Refund Scheme (TRS)

The TRS enables you to claim a refund, subject

to certain conditions, of the Goods and Services

Tax (GST) and Wine Equalisation Tax (WET)

that you pay on goods bought in Australia. See

or call 1300 363 263.

Lost property

International – enquire at the Visitor

Information Centre, Level 2, call (07) 3406

3190. Domestic – enquire first to your airline.

Qantas call (07) 3867 3264, Virgin Australia

(07) 3114 8150, Jetstar (07) 3336 1752 or email

Tigerair at


contacting the Visitor Information Centre on

Level 1 or (07) 3305 9233.

Disability access

Lifts, travelators, ramps, aerobridges, rest points,

accessible parking spaces and toilet facilities are

in place for passengers with limited mobility or

disabilities. Airlines are responsible for assisting

passengers with disabilities within terminals.

Passengers should refer to their airline’s policies

prior to booking their ticket. There is no porter

service or any form of direct assistance provided

at Brisbane Airport other than any assistance that

may be provided by the passenger’s airline.

Taxis and Airtrain

Taxi ranks located kerbside Level 2 International

Terminal and Level 1 Domestic Terminal.

Airtrain provides regular rail links between

Brisbane Airport, Brisbane city, Gold Coast and

TransLink network as well as terminal transfers.

Tickets available in the terminal or at the station.

Local amenities

Skygate is Brisbane Airport’s retail and

dining precinct, a short bus ride from the

terminals. There are more than 130 stores,

including brand-name factory outlets, a

supermarket, butcher, hairdresser, gym,

restaurants, chemist, medical clinic, hotel, beauty

services, tavern and golf leisure centre. Travel

between the terminals and Skygate is free on the


Internet access

Internet kiosks are located at International

Terminal on Levels 2, 3 and 4 and at Domestic

Terminal Level 1 and 2. Access three hour

(50MB limit) free WiFi at International

Terminal Levels 3 and 4 retail areas and at

Domestic Terminal Level 2 retail (Central Area).

Prayer Room

A multi-denominational prayer room is located

at International Terminal, Level 4.


For assistance at Brisbane Airport the number to

call is 13 12 37.


Convenient, secure and undercover short

and long-term parking is available within

walking distance to both terminals. See

for special offers and full

product offering including valet, car washing

and more.



Welcoming volunteers, including Mandarin

speaker Zenia Xu

(pictured below)

, are

available to answer questions and offer

directions to visitors within Brisbane

Airport’s terminals. Look for the bright blue

shirts with the yellow ‘i’ sign on the front if

you need assistance.



Coach, rail, limousine and corporate

car bookings can be made at the Visitor

Information Centre, Level 2 International

Terminal or Level 1 Domestic Terminal.


TransLink is the local bus, ferry and train

public transport network stretching north to

Gympie, south to Coolangatta and west to

Helidon. See

or call

13 12 30 for information.


Passengers transferring between the

terminals can use the Airtrain or the T-Bus

for $5 per person one way. Children under

age three travel free and some airlines offer

free transfer tickets so please check with

your carrier. The T-Bus departs at regular

intervals from Level 2 International Terminal

and Level 1 Domestic Terminal.

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BNE December 2014/January 2015 |