need to know
Use the Brisbane
Airport app for accurate
flight status reports,
notifications direct to your
phone for changes, trip
planning and more. Free
for iPhone and Android.
Follow Brisbane Airport
Visitor Information Centres
For information about accommodation, tours,
transfer tickets and general enquiries, Visitor
Information Centres are on Level 2 International
Terminal and Level 1 Domestic Terminal
Travelex currency exchange and transfer facilities
are on Levels 2, 3 and 4 International Terminal
and Level 2 Domestic Terminal near Gate 23.
Find small, medium and large lockers for short
and long-term hire at the terminal entrance to
the public car park at the International Terminal,
at either end of the Domestic Terminal, or next
to Woolworths at Skygate.
Tax Refund Scheme (TRS)
The TRS enables you to claim a refund, subject
to certain conditions, of the Goods and Services
Tax (GST) and Wine Equalisation Tax (WET)
that you pay on goods bought in Australia. Seewww.customs.gov.au
or call 1300 363 263.
International – enquire at the Visitor
Information Centre, Level 2, call (07) 3406
3190. Domestic – enquire first to your airline.
Qantas call (07) 3867 3264, Virgin Australia
(07) 3114 8150, Jetstar (07) 3336 1752 or email
contacting the Visitor Information Centre on
Level 1 or (07) 3305 9233.
Lifts, travelators, ramps, aerobridges, rest points,
accessible parking spaces and toilet facilities are
in place for passengers with limited mobility or
disabilities. Airlines are responsible for assisting
passengers with disabilities within terminals.
Passengers should refer to their airline’s policies
prior to booking their ticket. There is no porter
service or any form of direct assistance provided
at Brisbane Airport other than any assistance that
may be provided by the passenger’s airline.
Taxis and Airtrain
Taxi ranks located kerbside Level 2 International
Terminal and Level 1 Domestic Terminal.
Airtrain provides regular rail links between
Brisbane Airport, Brisbane city, Gold Coast and
TransLink network as well as terminal transfers.
Tickets available in the terminal or at the station.
Skygate is Brisbane Airport’s retail and
dining precinct, a short bus ride from the
terminals. There are more than 130 stores,
including brand-name factory outlets, a
supermarket, butcher, hairdresser, gym,
restaurants, chemist, medical clinic, hotel, beauty
services, tavern and golf leisure centre. Travel
between the terminals and Skygate is free on the
Internet kiosks are located at International
Terminal on Levels 2, 3 and 4 and at Domestic
Terminal Level 1 and 2. Access three hour
(50MB limit) free WiFi at International
Terminal Levels 3 and 4 retail areas and at
Domestic Terminal Level 2 retail (Central Area).
A multi-denominational prayer room is located
at International Terminal, Level 4.
For assistance at Brisbane Airport the number to
call is 13 12 37.
Convenient, secure and undercover short
and long-term parking is available within
walking distance to both terminals. Seewww.bne.com.au
for special offers and full
product offering including valet, car washing
Welcoming volunteers, including Libby
, are available to
answer questions and offer directions to
visitors within Brisbane Airport’s terminals.
Look for the bright blue shirts with the
yellow ‘i’ sign on the front if you need
Coach, rail, limousine and corporate
car bookings can be made at the Visitor
Information Centre, Level 2 International
Terminal or Level 1 Domestic Terminal.
TransLink is the local bus, ferry and train
public transport network stretching north to
Gympie, south to Coolangatta and west to
13 12 30 for information.
Passengers transferring between the
terminals can use the Airtrain or the T-Bus
for $5 per person one way. Children under
age three travel free and some airlines offer
free transfer tickets so please check with
your carrier. The T-Bus departs at regular
intervals from Level 2 International Terminal
and Level 1 Domestic Terminal.
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