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need to know

Travel for free between

Brisbane Airport

terminals and Skygate

shopping precinct on the

orange Transfer Bus which

departs at regular intervals

from Level 1 Domestic

Terminal and Level 2

International Terminal



Follow Brisbane Airport

Visitor Information Centres

For information about accommodation, tours,

transfer tickets and general enquiries, Visitor

Information Centres are on Level 2 International

Terminal and Level 1 Domestic Terminal

(Central Area).

Currency exchange

Travelex currency exchange and transfer facilities

are on Levels 2, 3 and 4 International Terminal

and Level 2 Domestic Terminal near Gate 23.

Baggage lockers

Find small, medium and large lockers for short

and long-term hire at the terminal entrance to

the public car park at the International Terminal,

at either end of the Domestic Terminal, or next

to Woolworths at Skygate.

Tax Refund Scheme (TRS)

The TRS enables you to claim a refund, subject

to certain conditions, of the Goods and Services

Tax (GST) and Wine Equalisation Tax (WET)

that you pay on goods bought in Australia. See

or call 1300 363 263.

Lost property

International – enquire at the Visitor

Information Centre, Level 2, call (07) 3406

3190. Domestic – enquire first to your airline.

Qantas call (07) 3867 3264, Virgin Australia

(07) 3114 8150, Jetstar (07) 3336 1752 or email

Tigerair at


contacting the Visitor Information Centre on

Level 1 or (07) 3305 9233.

Disability access

Lifts, travelators, ramps, aerobridges, rest points,

accessible parking spaces and toilet facilities are

in place for passengers with limited mobility or

disabilities. Airlines are responsible for assisting

passengers with disabilities within terminals.

Passengers should refer to their airline’s policies

prior to booking their ticket. There is no porter

service or any form of direct assistance provided

at Brisbane Airport other than any assistance that

may be provided by the passenger’s airline.

Taxis and Airtrain

Taxi ranks located kerbside Level 2 International

Terminal and Level 1 Domestic Terminal.

Airtrain provides regular rail links between

Brisbane Airport, Brisbane city, Gold Coast and

TransLink network as well as terminal transfers.

Tickets available in the terminal or at the station.

Local amenities

Skygate is Brisbane Airport’s retail and dining

precinct, a short free bus ride on the Transfer

Bus from the terminals. There are more than

130 stores, including brand-name factory

outlets, a supermarket, butcher, hairdresser, gym,

restaurants, chemist, medical clinic, hotel, beauty

services, tavern and golf leisure centre.

Internet access

Internet kiosks are located at International

Terminal on Levels 2, 3 and 4 and at Domestic

Terminal Level 1 and 2. Access three hour

(50MB limit) free WiFi at International

Terminal Levels 3 and 4 retail areas and at

Domestic Terminal Level 2 retail (Central Area).

Prayer Room

A multi-denominational prayer room at

International Terminal, Level 4, will be

temporarily closed until mid-May due to

construction. Apologies for any inconvenience.


For assistance at Brisbane Airport the number to

call is 13 12 37.


Convenient, secure and undercover short

and long-term parking is available within

walking distance to both terminals. See

for special offers and full

product offering including valet, car washing

and more.



Welcoming volunteers, including Denise


(pictured below)

, are available to

answer questions and offer directions to

visitors within Brisbane Airport’s terminals.

Look for the bright blue shirts with the

yellow ‘i’ sign on the front if you need




Coach, rail, limousine and corporate

car bookings can be made at the Visitor

Information Centre, Level 2 International

Terminal or Level 1 Domestic Terminal.

Public transport

TransLink is the local bus, ferry and train

public transport network stretching north to

Gympie, south to Coolangatta and west to

Helidon. See

or call

13 12 30 for information.

Terminal transfers

Passengers transferring between the

terminals can use Airtrain which can be

accessed from platforms directly outside

the terminals (it also connects to city

networks) or travel via the free Transfer

Bus which departs at regular intervals from

Level 2 International Terminal and Level 1

Domestic Terminal and travels via Skygate.

BNE May/June 2015 |