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need to know

The new food precinct at

Skygate is now open, offering

a range of indoor and outdoor

casual dining options available

day and night. It’s right next

to the recently expanded

DFO shopping centre and

just minutes fromBrisbane

Airport’s passenger terminals

by free Transfer Bus.



Follow Brisbane Airport

Visitor Information Centres

For information about accommodation,

tours, transfer tickets and general enquiries,

Visitor Information Centres are on Level

2 International Terminal and Level 1

Domestic Terminal (Central Area).

Currency exchange

Travelex currency exchange and

transfer facilities are on Levels 2, 3 and

4 International Terminal and Level 2

Domestic Terminal near Gate 23.

Baggage lockers

Find small, medium and large lockers for

short and long-term hire at the terminal

entrance to the public car park at the

International Terminal, at either end of the

Domestic Terminal, or next to Woolworths

at Skygate.

Tax Refund Scheme (TRS)

The TRS enables you to claim a refund,

subject to certain conditions, of the

Goods and Services Tax (GST) and Wine

Equalisation Tax (WET) that you pay

on goods bought in Australia. See www.

or call 1300 363 263.

Lost property

International: enquiries to Visitor

Information Centre, Level 2; call (07)

3406 3190 or email international@sqt.

. Domestic: enquiries first to your

airline. Qantas call (07) 3867 3264, Virgin

Australia (07) 3114 8150, Jetstar (07)

3336 1752 or email Tigerair at ttbne.ops@

before contacting the

Visitor Information Centre on Level 1;

call (07) 3068 6698 or send emails to

Disability access

Lifts, travelators, ramps, aerobridges, rest

points, accessible parking spaces and toilet

facilities are in place for passengers with

limited mobility or disabilities. Airlines are

responsible for assisting passengers with

disabilities within terminals. Passengers

should refer to their airline’s policies prior

to booking their ticket. There is no porter

service or any form of direct assistance

provided at Brisbane Airport other than

any assistance that may be provided by the

passenger’s airline.

Local amenities

Skygate is Brisbane Airport’s retail and

dining precinct, a short free ride on the

Transfer Bus from the terminals. There are

more than 130 stores, including brand-

name factory outlets, a 24/7 supermarket,

hairdresser, gym, restaurants, chemist,

medical clinic, hotel, beauty services,

barber, tavern and golf leisure centre.

Prayer Room

A multi-denominational prayer room is

located at International Terminal Level 4.


For assistance at Brisbane Airport telephone

13 12 37.


In keeping with the spirit of reconciliation, we

respectfully acknowledge the Turrbal people,

the Traditional Owners of the land on which

Brisbane Airport stands, and pay respect to

their Elders past, present and emerging.



Welcoming volunteers are available to answer

questions and offer directions to visitors within

Brisbane Airport’s Domestic and International

terminals. Look for ambassadors wearing

bright blue shirts if you need assistance and

our team of Chinese-speaking ambassadors

wear red shirts.


Convenient, secure and undercover short and

long-term parking is available within walking

distance to both terminals. For special offers

and full product offering including valet, car

washing, the new AIRPARK and more see

Terminal transfers

Passengers transferring between the terminals

can travel via the free Transfer Bus which

departs at regular intervals from Level 2

International Terminal and Level 1 Domestic

Terminal and travels via Skygate.

Transport bookings

Coach, rail, limousine and corporate

car bookings can be made at the Visitor

Information Centre, Level 2 International

Terminal or Level 1 Domestic Terminal.

Public transport

TransLink is the local bus, ferry and train public

transport network stretching north to Gympie,

south to Coolangatta and west to Helidon. See

or call 13 12 30.


Taxi ranks are located kerbside Level 2

International Terminal and Level 1 Domestic

Terminal. Airtrain provides regular rail links

between Brisbane Airport, Brisbane city,

Gold Coast and TransLink network as well

as terminal transfers. Tickets available in

the terminal or at the station.

BNEMaps +More

Download theBrisbaneAirport

app to access important flight

information, terminal maps and

parking, shopping anddining

options at the airport. Add your

itinerary andmore. Available free

for iPhone andAndroid at Google

play andApp Store.


| BNE May/June 2016