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| BNE July/August 2016

need to know



Visitor Information Centres

For information about accommodation,

tours, transfer tickets and general enquiries,

Visitor Information Centres are on Level

2 International Terminal and Level 1

Domestic Terminal (Central Area).

Currency exchange

Travelex currency exchange and

transfer facilities are on Levels 2, 3 and

4 International Terminal and Level 2

Domestic Terminal near Gate 23.

Baggage lockers

Find small, medium and large lockers for

short and long-term hire at the terminal

entrance to the public car park at the

International Terminal, at either end of the

Domestic Terminal, or next to the bus stop

at Skygate.

Tax Refund Scheme (TRS)

The TRS enables you to claim a refund,

subject to certain conditions, of the

Goods and Services Tax (GST) and Wine

Equalisation Tax (WET) that you pay

on goods bought in Australia. See www.

or call 1300 363 263.

Lost property

International: enquiries to Visitor

Information Centre, Level 2; call (07)

3406 3190 or email international@sqt.

. Domestic: enquiries first to your

airline. Qantas call (07) 3867 3264, Virgin

Australia (07) 3114 8150, Jetstar (07)

3336 1752 or email Tigerair at ttbne.ops@

before contacting the

Visitor Information Centre on Level 1;

call (07) 3068 6698 or send emails to

Disability access

Lifts, travelators, ramps, aerobridges, rest

points, accessible parking spaces and toilet

facilities are in place for passengers with

limited mobility or disabilities. Airlines are

responsible for assisting passengers with

disabilities within terminals. Passengers

should refer to their airline’s policies prior

to booking their ticket. There is no porter

service or any form of direct assistance

provided at Brisbane Airport other than

any assistance that may be provided by the

passenger’s airline.

WiFi access

Brisbane Airport has the fastest uncapped

free WiFi in Australia available at

International Terminal and central area

Domestic Terminal.

Local amenities

Skygate is Brisbane Airport’s retail and

dining precinct, a short free ride on the

Transfer Bus from the terminals. There are

more than 130 stores, including brand-

name factory outlets, a 24/7 supermarket,

hairdresser, gym, restaurants, chemist,

medical clinic, hotel, beauty services,

barber, tavern and golf leisure centre.

Prayer Room

A multi-denominational prayer room is

located at International Terminal Level 4.


For assistance at Brisbane Airport telephone

13 12 37.



Welcoming volunteers are available to

answer questions and offer directions to

visitors within Brisbane Airport’s Domestic

and International Terminals. Look for

ambassadors wearing bright blue shirts if you

need assistance and our team of Chinese-

speaking ambassadors wear red shirts.


Convenient, secure and undercover short

and long-term parking is available within

walking distance to both terminals. For

special offers and full product offering

including valet, car washing, the new

AIRPARK and more see

Terminal transfers

Passengers transferring between the

terminals can travel via the free Transfer

Bus which departs at regular intervals from

Level 2 International Terminal and Level 1

Domestic Terminal and travels via Skygate.

Transport bookings

Coach, rail, limousine and corporate

car bookings can be made at the Visitor

Information Centre, Level 2 International

Terminal or Level 1 Domestic Terminal.

Public transport

TransLink is the local bus, ferry and train

public transport network stretching north

to Gympie, south to Coolangatta and west

to Helidon. See

or call

13 12 30.


Taxi ranks are located kerbside Level 2

International Terminal and Level 1 Domestic

Terminal. Airtrain provides regular rail links

between Brisbane Airport, Brisbane city,

Gold Coast and TransLink network as well

as terminal transfers. Tickets available in

the terminal or at the station.

BNEMaps +More

Download theBrisbaneAirport

app to access important flight

information, terminal maps and

parking, shopping anddining

options at the airport. Add your

itinerary andmore. Available free

for iPhone andAndroid at Google

play andApp Store.


In keeping with the spirit of reconciliation, we

respectfully acknowledge the Traditional Owners of

the land on which Brisbane Airport stands, and pay

respect to their Elders past, present and emerging.

anuary/February 2017

Brisbane Airport


the fastest uncapped WiFi in Australia

at both Domestic and International

Terminals. Travellers also can recharge

their devices and download favourite

programs before boarding flights using

the freeWeWatt charge bikes on Level 4

Departures, International Terminal, the first

of the innovative pedal power kiosks to be

installed in Australia (see page 5)