Update on ride-sharing services at BNE
On Monday 5 September 2016, the Queensland Government formally recognised ridesharing as a part of the state’s transport mix, meaning passengers can now be collected by ridesharing services from Brisbane Airport’s Domestic and International Terminals.
Over the coming weeks, as processes and systems on the ground are being finalised, there will be a brief transition period while signage is being installed at both terminals identifying where ridesharing customers can meet their drivers.
Once this signage is in place, passengers requesting a ride from the airport will be directed from their ridesharing app to a designated and signposted safe wait zone outside the terminals to meet up with drivers arriving from the nearby area.
The vast majority of our car parking spaces are undercover. There are a small number of outside spaces at both terminals; these spaces are used during extreme busy periods.
A: There are coaches that deliver passengers from the city, port, Gold and Sunshine Coasts, an inter-terminal bus ($5 one-way) and complimentary bus from the airport terminals to Skygate. You will find all the information you need about bus services at Brisbane Airport here.
A.Yes you can park your motorcycle at both our Domestic and International car parks at the discounted rate of $10 per day up to 7 days and $5 per day thereafter. On arrival please take a ticket at the entry gate. You must validate your ticket at the Car Park Customer Service office for the validated price to apply.
You cannot pay by EFTPOS at our car parks.
Yes, you can valet park at our Domestic Terminal.
ParkValet is situated on level 3 of the multi-level car park 1 (P1). All you need to do is to drive up the dedicated express ramp to this level hand us your keys and we’ll do the rest.
It’s the closest access to the Terminal and is located next to the covered Skywalk that takes you straight into the Terminal.
Set down areas for private vehicles have been provided at both Domestic and International Terminals. These spaces are designed for the driver of the vehicle to drop off their passengers. Passengers must be ready for immediate pick up or drop off. The driver of the vehicle must remain with the vehicle at all times. Set-down areas have been located to avoid traffic disruption and accidents. Suitably located and constructed kerb ramps have been provided to link set-down areas and accessible paths of travel.
Parking Officers are present to direct drivers awaiting passenger arrival to collect their passengers efficiently.
Where drivers need to leave their vehicle or wait for longer periods, where the passenger is not ready for an immediate pick up or drop off, then they must use one of the designated car parking areas. There is a Pick Up Waiting Area car park, located off Dryandra Road, where drivers can park for 30 minutes for free before short term parking rates apply.
If you are parking at the international car park the terminal is 3 -5 minute walk away.
Parking at the domestic car park (P1) the terminal is 3 -5 minute walk away.
Parking at the domestic car park (P2) the terminal is 5 –10 minute walk away.
Yes, as the specials apply to certain car parks it is important that you park in the correct car park to avoid being charged again. Details of the car park you have booked can be found on your booking confirmation.
If you enter the car park using a different credit card to the one used to make your booking, your booking will not be recognised.
If your booking is not recognised, the credit card you are using will be charged again at exit.
There is an option available when making your booking, to nominate a different card for entry and exit. This card will not be charged.
You can pay for your car parking by cash at any of our car parks.
Online bookings are via credit card only
You will still be able to enter the carpark if you have a different vehicle or different registration number to the one you nominated online. You do not need to update this on your booking in order to park your car. You only need the credit card that you nominated when making the online booking.
The reason we ask for your registration is because in the case you lose your ticket or there is a problem we can match your registration to your booking details for a quick solution and to get you away faster.
If paying at one of the parking machines within the car park please select the receipt button and one will be issue to you.
If paying on exit you can get a receipt for your transaction by hitting the button on the machine that you inserting your card/ticket.
A: There are bike racks located on Level 5 of the International Terminal car park. At the Domestic Terminal, bike racks are located on the ground level of the multi-level car park (P1). There are six stainless steel barriers in this location and they are not under cover.
Yes, a car wash facility is available at the Domestic Terminal for our ParkValet customers.
You can view services and book your cash wash at ParkValet on level 3 of P1. Please call (07) 3406 3337 for booking and further information.
That’s not a problem, on exiting the car park insert your card into the machine and it will automatically work out the difference in price between your existing booking and the additional time, you will then be charged accordingly.
No refund will be made if your stay is shorter than the booking period.
A. Brisbane Airport has automatic license plate recognition on entry which will record your date and time of entry. When you return, simply press the help button on any pay machine or exit gate and explain you have lost your ticket. You will need to provide your registration details. Our attendant will then issue you with a lost ticket for the applicable charge.
ParkPremium provides you with the most convenient self-park bays available at the Domestic Terminal.
ParkPremium car park bays are the closest to the Terminal as they are located on level 3 of the multi-level car park (P1).
This allows you to have a short stroll across the covered Skywalk into the Terminal.
A: At Brisbane Airport, the International and Domestic Terminals are separated, located almost three kilometres apart. Given the frequency of the Airtrain schedule, the easiest and fastest way to travel between the two terminals is by train. The journey time is only two minutes between terminals (AU$5 one-way).
If you are travelling on connecting Virgin Australia flights (meaning both domestic and international travel on Virgin Australia flights), a train transfer between terminals is provided at no charge to you. You are required to collect your bags from the carousel and clear Customs and Quarantine. After entering the Arrivals Hall, turn right and walk to the Domestic Transfer Desk. If you are booked on formal codeshare flights (one ticket for the entire journey) check in for your domestic flight at a Virgin Australia check-in counter. Here you will receive an Airtrain pass, to use to transfer to the Domestic Terminal. Upon arriving at the Domestic Terminal, make your way to your departure gate.
The flights must be on the same carrier to/from each terminal. You will need to show your airline boarding pass when you arrive at either terminal. If you're travelling with different carriers, the fare is AU$5.
You may cancel for any reason and obtain a refund at any time, up to 24 hours before the start of the booking period. By logging into your account and selecting the relevant options. Refunds are only made to the credit card that paid for the booking
If you do not have an online account or you have been unable to successfully cancel your booking via your online account, then you may cancel your booking by emailing email@example.com and providing your full name, address, and booking confirmation number or calling our customer service operator at (07) 3406 5732 at any time up to 24 hours before the start of the booking period. Please note our customer service operator is generally on duty from 9 am to 5 pm during the week and may not be available at all times.
If you purchased your booking from any person other than BAC (such as a BAC Authorised Reseller) and you require a refund or cancellation, you must seek that refund or cancellation from that other person.
You will be charged in full for your booking if you have not cancelled it earlier than 24 hours before the start of the booking period.
A. Your credit card will be charged at the time of booking to confirm your special price for advance payment
To find your car park at the Domestic Terminal please click here.
The Terms and Conditions of parking can be found here.
A. Click through here for more information on car rental options.
To find your car park at the International Terminal please click here.
A. Thirty minute disabled parking bays for the drop-off/pick-up of PASSENGERS with disabilities are available on the public road in front of the Domestic Terminal. Vehicles must display a registered disabled parking tab and drivers are permitted to leave their vehicle unattended during this time to assist a passenger to/from the Domestic Terminal.
Click here to view the Brisbane Airport Access Facilitation Plan.