The vast majority of our car parking spaces are undercover. There are a small number of outside spaces at both terminals; these spaces are used rarely and during extreme busy periods.
A: There are coaches that deliver passengers from the city, port, Gold and Sunshine Coasts, an inter-terminal bus ($5 one-way) and complimentary bus from the airport terminals to Skygate. You will find all the information you need about bus services at Brisbane Airport here.
A. Yes you can park your motorcycle at both our Domestic and International car parks.
On arrival please take a ticket at the boom gate and on departure please go to the Customer Service office to have your ticket validated to the price of $10 per day.
• Domestic motorcycle parking at P1 is located on level 1 and the Customer Service office is located on level 3 at the start of the Skywalk.
• Domestic motorcycle parking at P2 is located on level 1 and the Customer Services office is located in front of the exit gates beside the motorcycle parking area.
• International motorcycle parking is on a general parking basis and the Customer Service office is located on level 1 at the start of the Terminal walk-way.
You cannot pay by EFTPOS at our car parks.
Yes, you can valet park at our Domestic Terminal.
ParkValet is situated on level 3 of the multi-level car park 1 (P1). All you need to do is to drive up the dedicated express ramp to this level hand us your keys and we’ll do the rest.
It’s the closest access to the Terminal and is located next to the covered Skywalk that takes you straight into the Terminal.
Set down areas for private vehicles have been provided at both Domestic and International Terminals. These spaces are designed for the driver of the vehicle to drop off their passengers and have a maximum stopping time period of two minutes. The driver of the vehicle must remain with the vehicle at all times. Set-down areas have been located to avoid traffic disruption and accidents. Suitably located and constructed kerb ramps have been provided to link set-down areas and accessible paths of travel.
Parking Officers are present to direct drivers awaiting passenger arrival to collect their passengers efficiently and within the two minute set-down period.
Where drivers need to leave their vehicle or wait for longer periods (exceeding 2 minutes), then they must use one of the designated car parking areas.
If you are parking at the international car park the terminal is 3 -5 minute walk away.
Parking at the domestic car park (P1) the terminal is 3 -5 minute walk away.
Parking at the domestic car park (P2) the terminal is 5 –10 minute walk away.
Yes, as the specials apply to certain car parks it is important that you park in the correct car park to avoid being charged again. Details of the car park you have booked can be found on your booking confirmation.
If you enter the car park using a different credit card to the one used to make your booking, your booking will not be recognised.
You can pay for your car parking by cash at any of our car parks.
Online bookings are via credit card only
For your online booking to be recognised it needs to be the same registration number as the one that you submitted on your online booking.
If it changes you need to amend it online before arriving at the airport.
If paying at one of the parking machines within the car park please select the receipt button and one will be issue to you.
If paying on exit you can get a receipt for your transaction by hitting the button on the machine that you inserting your card/ticket.
A: There are bike racks located on Level 5 of the International Terminal car park. At the Domestic Terminal, bike racks are located on the ground level of the multi-level car park (P1). There are six stainless steel barriers in this location and they are not under cover.
Yes, a car wash facility is available at the Domestic Terminal for our ParkValet customers.
You can view services and book your cash wash at ParkValet on level 3 of P1. Please call (07) 3406 3337 for booking and further information.
That’s not a problem, on exiting the car park insert your card into the machine and it will automatically work out the difference in price between your existing booking and the additional time, you will then be charged accordingly.
No refund will be made if your stay is shorter than the booking period.
ParkPremium provides you with the most convenient self-park bays available at the Domestic Terminal.
ParkPremium car park bays are the closest to the Terminal as they are located on level 3 of the multi-level car park (P1).
This allows you to have a short stroll across the covered Skywalk into the Terminal.
A: At Brisbane Airport, the International and Domestic Terminals are separated, located almost three kilometres apart. Given the frequency of the Airtrain schedule, the easiest and fastest way to travel between the two terminals is by train. The journey time is only two minutes between terminals (AU$5 one-way).
If you are travelling on connecting Virgin Australia flights (meaning both domestic and international travel on Virgin Australia flights), a train transfer between terminals is provided at no charge to you. You are required to collect your bags from the carousel and clear Customs and Quarantine. After entering the Arrivals Hall, turn right and walk to the Domestic Transfer Desk. If you are booked on formal codeshare flights (one ticket for the entire journey) check in for your domestic flight at a Virgin Australia check-in counter. Here you will receive an Airtrain pass, to use to transfer to the Domestic Terminal. Upon arriving at the Domestic Terminal, make your way to your departure gate.
The flights must be on the same carrier to/from each terminal. You will need to show your airline boarding pass when you arrive at either terminal. If you're travelling with different carriers, the fare is AU$5.
You may cancel for any reason and obtain a refund at any time, up to 24 hours before the start of the booking period. By logging into your account and selecting the relevant options. Refunds can only be refunded if your booking was completed using your own credit card.
If you do not have an online account or you have been unable to successfully cancel your booking via your online account, then you may cancel your booking by emailing park@bne.com.au and providing your full name, address, and booking confirmation number or calling our customer service operator at (07) 3406 3228 at any time up to 24 hours before the start of the booking period. Please note our customer service operator is generally on duty from 9 am to 5 pm during the week and may not be available at all times.
If you purchased your booking from any person other than BAC (such as a BAC Authorised Reseller) and you require a refund or cancellation, you must seek that refund or cancellation from that other person.
You will be charged in full for your booking if you have not cancelled it earlier than 24 hours before the start of the booking period.
To find your car park at the Domestic Terminal please click here.
The Terms and Conditions of parking can be found here.
A. Click through here for more information on car rental options.
To find your car park at the International Terminal please click here.
A. Thirty minute disabled parking bays for the drop-off/pick-up of PASSENGERS with disabilities are available on the public road in front of the Domestic Terminal. Vehicles must display a registered disabled parking tab and drivers are permitted to leave their vehicle unattended during this time to assist a passenger to/from the Domestic Terminal.
Click here to view the Brisbane Airport Access Facilitation Plan.