Brisbane Airport Public Car Parks Online Booking
Terms and Conditions (“Terms”)
- You will need to make the reservation at least 1 hour prior to the parking period.
- Discounted 'Weekend' rates are only available online. Weekend rates are for entry after 12 noon Friday and exit before 12 noon Monday.
- Discounted 'Week' rates are only available online. Weekly rates apply to any block of seven days or 7 x 24 hour periods.
- You will be charged in full for your Booking if you have not cancelled it earlier than 24 (to be changed to the agreed buffer period) hours before the start of the Booking Period.
- Because BAC’s daily car parking charges are based on a 24 hour day, the time included in your booking will automatically be extended to the nearest 24 hour period. E.g. If you book from 8 AM to 5 AM the following day, your booking period will be automatically extended to 8AM of the following day.
- Overstays will attract additional charges in accordance with the parking rate boards posted at the car park entry.
- No refund will be made if your stay is shorter than the Booking Period.
- You must use the same credit card you used to make your booking for entry and exit at the Car Park:
- If you enter the Car Park using a different credit card to the one used to make your Booking, your booking will not be recognised.
- You will incur the full parking charge applicable for your length of stay in accordance with the Parking Rates Board posted at the Car Park entry.
- Your Booking is valid only for the Car Park and Service Level specified in your Booking Details.
1.1 Please read and understand these Terms before completing your Booking. They apply to Bookings for parking at Brisbane Airport Car Parks and will form the basis of our agreement with you once a Booking is made and you receive our e-mail confirmation.
1.2 If there is anything you do not understand in these Terms or do not agree with, please do not proceed with your Booking. You may contact us at firstname.lastname@example.org with questions.
1.3 Your use of the Car Park is subject to the Conditions of Entry displayed at the entrance to each Car Park (which are hereby incorporated into these Terms). A copy of the Conditions of Entry is provided at the end of these Terms.
1.4 By entering a Car Park to fulfil your Booking, you acknowledge that you have read and accepted the Conditions of Entry, so please read them carefully. We may vary these Terms (including the Conditions of Entry) at any time by posting an updated version to our Website and/or an updated notice at the entry to the Car Park.
1.5 Changes in Terms will not affect any Bookings made before the update is posted; however, it is your responsibility to ensure that you are familiar with the latest version of these Terms at the time you make a Booking.
2.1 When reading these Terms the following words or phrases have the attributed meanings:
2.2 “BAC Authorised Reseller” means a person (or company) expressly authorised by BAC to sell Bookings.
2.3 “Booking” means any online booking made through our Website (or through a BAC Authorised Reseller) for the parking of a Vehicle at a Car Park.
2.4 “Booking Confirmation” means the details of your Booking provided on your Booking confirmation sheet that is made available at the time of booking on our Website.
2.5 “Booking Period" means the period covered by your Booking, as specified in your Booking Confirmation.
2.6 "Car Parks" means the International and Domestic terminal public car parks at Brisbane Airport, and "Car Park" shall be interpreted accordingly.
2.7 “Claim” means an action, claim, proceeding, expense or demand.
2.8 "Parking Charge" means the parking charges payable in relation to your Booking, as specified in your Booking Confirmation. The Parking charge will include parking fees, booking fees and credit card fees determined by BAC or a BAC Authorised Reseller, only if applicable and only when specified.
2.9 "Parking Rates Board" means any board or notice at the entrance to a Car Park displaying the standard charges to be paid for parking.
2.10 “Service Level” refers to self-park, valet, premium parking or any other service designation sold on our website or available in our Car Parks.
2.11 "Vehicle" means any vehicle parked (or to be parked) in a Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.
2.12 "We, us, our" means Brisbane Airport Corporation Pty Limited.
2.13 "Website" means our website www.brisbaneairport.com.au or www.bne.com.au with its home page or Brisbane Airport’s parking home page, parking booking engine pages and other parking information pages.
2.14 “You, your" means you, the person making a Booking, an agent making a booking for you (if applicable), and (if applicable) any other person who uses a Car Park for the parking of a Vehicle via that Booking.
2.15 The headings are for information only and do not affect the interpretation of these Terms.
3 Our Booking Service
3.1 While we will make our best efforts to provide this service to you continuously, we do not guarantee that our online booking service will be available at all times, or that we can provide access to our Car Parks at all times. Availability of Car Parks is subject to our technical, logistical, operational and security requirements.
3.2 If in the unusual event we are unable to accommodate you either in the Car Park you booked or Service Level you booked, we may accommodate your parking needs as follows at our discretion:
(a) self-parkers may be upgraded to valet at no additional charge;
(b) self or valet parkers may be directed to park in any non-reserved bay in another Brisbane Airport car park at no additional charge:
- If you are directed to use a Service Level that is cheaper than the Service Level you purchased, we will refund the difference in your parking fee.
(c) if in the unusual event we are unable to accommodate you in any of our Car Parks at the date your booking begins:
(i) we will make efforts to organise alternative arrangements to accommodate your vehicle at our cost; or
(ii) we will provide you with a full refund, unless you purchased your booking from any person other than BAC.
To attain your refund, please provide us with a written request, together with proof of booking and payment and send to Commercial Parking Manager, Parking & Transport Services, Brisbane Airport Corporation, PO Box 61, Hamilton Central, QLD 4007
3.3 The full refund of your Parking Charge will be the full extent of our liability to you.
3.4 You agree that you will not attempt to transfer or resell any Booking, either on its own or bundled with other products or services.
3.5 We reserve the right to limit the number of Bookings per Car Park, Service Level or person, as specified from time to time on our Website.
3.6 Bookings are only valid when you receive a Booking Confirmation via email or on the Website. We recommend you print out and retain your Booking Confirmation.
3.7 The online parking system is only available for cars, motorcycles, light utilities and light vans.
3.8 The Booking is not transferable and must not be offered for resale, except by a BAC Authorised Reseller. The Booking must only be used by you or someone authorised by you. Note clause 8.2 below in relation to the credit card used to make the Booking.
4 Disabled Spaces
4.1 We cannot accept bookings specifically for disabled spaces. Our Car Parks include ample accessible spaces for use by mobility card holders.
5 Cancelling or Amending a Booking
5.1 You may cancel or amend your Booking, for any reason, at any time, up to 24 hours before the start of the Booking Period.
5.2 If you have an online booking account, you may cancel or amend your booking yourself, at any time up to 24 hours before the start of the Booking Period, by logging in to your account and selecting the relevant options.
5.3 If you do not have an online account or you have been unable to successfully cancel your Booking via your online account, then you may cancel your booking by emailing email@example.com and providing your full name, address, and Booking Confirmation number or calling our customer service operator at (07) 3406 5732 at any time up to 24 hours before the start of the Booking Period. Please note our customer service operator is generally on duty from 9 am to 5 pm during the week and may not be available at all times.
5.4 If you purchased your Booking from any person other than BAC (such as a BAC Authorised Reseller) and you require a refund or cancellation, you must seek that refund or cancellation from that other person.
5.5 You will be charged in full for your Booking if you have not cancelled it earlier than 24 hours before the start of the Booking Period.
5.6 You are only entitled to a refund from BAC where you:
(a) paid for your Booking using your own credit card;
(b) effectively cancel a Booking 24 hours or more prior to the start of the Booking Period; or
(c) we are unable to accommodate your vehicle in accordance with clause 3.2(c) of these Terms.
5.7 For the avoidance of doubt, you are not entitled to a refund from BAC if:
(a) you did not pay for your Booking using your own credit card (for example, if you booked via a third party travel agent who processed the Booking using their own credit card);
(b) you do not use the whole or part of the Booking;
(c) you purchased your Booking from another person (such as a BAC Authorised Reseller); or
(d) you cancel the Booking less than 24 hours prior to the start of the Booking Period.
6 Prices and How to Pay
6.1 The Parking Charge that you are quoted on our Website includes GST. The Parking Charge is fixed when you make your Booking and overstays will be charged at this rate. Pricing may vary depending on time of booking and availability.
6.2 You can pay for your Booking by using any of the credit cards shown on our Website. Credit cards are the only form of payment we are able to accept.
6.3 When you provide your credit card details and complete your Booking, you are authorising us to charge your credit card with the amount of the Parking Charge.
6.4 If the credit card payment used for your Booking fails then your Booking will not be processed and will not be valid for use.
7 Booking period
7.1 Unless your Booking is cancelled in accordance with clause 5 of these Terms, you agree to pay us to use our Car Parks during the Booking Period.
7.2 No refund will be made if your stay is shorter than the Booking Period.
7.3 If you arrive early or leave late such that your Vehicle is parked in a Car Park for any time outside the Booking Period, you will be charged for that time at the same rate as your Parking Charge.
7.4 Please note that the Parking Rates Board will not necessarily reflect car parking rates available on the online parking Website.
8 Arriving at the Car Park
8.1 IMPORTANT: You must use the same credit card you used to make your booking for entry and exit at the Car Park.
8.2 When you arrive at the Car Park, you will need to insert at the boom gate the same credit card that you used to pay for your Booking, or the credit card you nominated at the time of completing your Booking.
You must do exactly the same when you leave the Car Park – insert the same credit card used for making your Booking into the card reader at the boom gate at the exit.
Please contact us at our contact details listed below if this is not possible (for example, because the card that you used to make the booking has been lost or stolen in the meantime).
8.3 If you enter the Car Park using a different credit card to the one used to make your Booking, your Booking will not be recognised.
You will incur the full parking charge applicable for your length of stay based on the Parking Rates Board posted at the Car Park entry.
You will then need to write to us at the address noted in clause 16 below for a refund of the parking fee you were charged in addition to the Parking Charge you paid using the online parking system. To receive a refund, you must write a letter to us explaining the circumstances (that you were double charged due to use of a different credit card) and providing a copy of your paid online Booking Confirmation along with proof of additional charge paid at the car park. Our contact details are listed at the end of these Terms below.
8.4 Your Booking is valid only for the Car Park and Service Level specified in your Booking Details.
Use of a different Car Park or Service Level will incur standard charges as displayed at the Parking Rates Board upon exit and you will not be entitled to any refund or reduction of your Parking Charge.
8.5 Please print off and refer to your Booking Confirmation for your booking details and for a record of your Booking.
8.6 Your Booking is valid only for the Car Park and Service Level specified in your Booking Details.
Use of a different Car Park or Service Level will incur standard charges as displayed at the Parking Rates Board and you will not be entitled to any refund or reduction of your Parking Charge.
8.7 Please print off and refer to your Booking Confirmation for your Booking details and for a record of your Booking.
9 Vehicles Permitted in our Car Parks
9.1 You are responsible for ensuring that your vehicle complies with size and height restrictions at the Car Parks. You are not entitled to a refund if your Vehicle exceeds the size limits we impose from time to time.
10 Liability and Indemnity
10.1 We will only be liable to you under these Terms if:
(a) we are or have been negligent; or
(b) we have otherwise breached our statutory obligations to you.
10.2 However under no circumstances are we liable to you for any lost profits, lost opportunity, loss of reputation or any indirect or consequential loss. In addition we will not be liable to you for any part of any cost, expense, loss or damage suffered by you which is caused:
(a) by your acts or omissions or the acts or omissions of other users of the Car Park; or
(b) otherwise in excess of what an ordinary person in a like situation would suffer, or which is caused by circumstances unique to your situation.
10.3 To the extent the law permits, BAC is not liable to you for theft of your Vehicle or any property from your Vehicle or damage to your Vehicle by other users of the Car Park, including through a collision between Vehicles.
10.4 You are liable to us for any cost, expense, loss or damage suffered by us in connection with any death or personal injury of any person or any damage to any real and personal property directly or indirectly caused or contributed to by:
(a) the unsafe or illegal operation of a Vehicle;
(b) non-compliance with these Conditions of Entry;
(c) negligence or misconduct; or
(d) any wilful, intentional or malicious act,
by You or any person authorised by You to operate your Vehicle while in the Car Park except to the extent that any negligent act or omission by BAC contributed to the cost, expense, loss or damage.
10.5 You indemnify us for any cost, expense, loss or damage suffered by us in connection with any death or personal injury of any person or any damage to any real and personal property directly or indirectly caused or contributed to by You or the person authorised by You that is in charge of your Vehicle in the Car Park.
10.6 To the extent the law permits, in the case of any guarantees, warranties or conditions implied into these Terms by the Competition and Consumer Act 2010 (Cth), BAC limits its liability to:
(a) supplying the services to you again;
(b) the payment of the cost of having the services supplied again; or
(c) a refund of some or all of the Parking Charges paid by you.
11 Your Responsibility to meet Airline Check in Time
11.1 It is your responsibility to meet your airline’s check-in time and to allow sufficient time for unexpected delays, traffic congestion at or near Brisbane Airport, unavailability of Car Park space, accident, road works, delays or inoperation of transport services between the Car Park and the terminal (if any).
11.2 We will have no liability to you if you miss your flight for any of the reasons set out in clause 11.1. We will only be liable for delay due to our wilful breach or fraud and clause 10.6 will apply.
12.1 In order to process your booking, we will need to collect and store certain information about you including, without limitation, your name, email address, and credit card information. Such information will be collected and retained for the purpose of enabling you to utilise our online booking service and to identify you when you enter or exit the car park. If you have agreed to join BAC’s mailing list we may also use and disclose your information for the purpose of keeping you informed about promotions, special offers, marketing and goods and services provided by BAC and our related entities and service providers. You will be subscribed to receive email communications from BAC and will be given the opportunity to unsubscribe. By accepting these terms and conditions you authorise the use of such personal information for these purposes as they apply to you.
13 Governing Law
13.1 These Terms and any Booking resulting from them are subject to the laws of Queensland, Australia and the parties submit to the non-exclusive jurisdiction of the courts of Queensland situated in Brisbane.
14 Reading Down
14.1 In the event that any provision or portion of any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, the validity and enforceability of the remaining provisions or portions of such provisions of these Terms shall not be adversely affected. The offending provision or any part of such provision shall be read down to the extent necessary to give it legal effect, or shall be severed if it cannot be read down, and the remaining part and provisions of these Terms shall remain in full force and effect.
15 Comments and Complaints
15.1 Any comments relating to the booking procedure should be made in writing to us at our postal or email address listed below. Please provide us with as much information as possible.
15.2 We will try to answer all complaints within 5 working days. If we cannot, we will tell you when we expect to be able to do so.
15.3 If you wish to make a complaint and it is related to an incident, please do so as quickly as possible after the incident as this will better assist our enquiries.
16 How to Contact Us
E-mail us at firstname.lastname@example.org
Telephone us on (07) 3406 5732
Write to us at Commercial Parking Manager, Parking & Transport Services, Brisbane Airport Corporation, PO Box 61, Hamilton Central, QLD 4007