Last updated: 07/08/2020
Brisbane Airport is open in a heavily reduced capacity servicing arriving and departing passenger flights across both the Domestic and International Terminals, freight traffic, and emergency services.
Brisbane Airport is working closely with the State and Federal Government to help prevent the spread of COVID-19 Coronavirus.
The State of Queensland is currently in Stage 3 Easing of Restrictions. For details, please see the Queensland Government Roadmap.
Every person arriving into Brisbane from interstate (including Queensland residents) is required to complete a Queensland Border Declaration Pass APPLY ONLINE
- The Queensland border is currently closed to the states of Victoria, New South Wales and the Australian Capital Territory.
- Anyone who has visited a declared COVID Hotspot in the past 14 days (except Queensland residents and those people needed in Queensland for essential purposes) will be denied entry into Queensland and will be returned to their original port of departure at their own expense.
- Queensland residents who have been in a declared COVID-19 Hotspot in the past 14 days, are required to undertake quarantine in a Government arranged hotel for two weeks at their own expense. Mandatory quarantine information and costs.
- There are no requirements for travellers arriving from other locations within Queensland.
- Please be patient as there may be extended passenger processing times on arrival into Queensland.
Latest Government Information
- List of Queensland Government declared COVID-19 Hotspots
- Latest Queensland Government Border restrictions Direction
Passengers transferring to another flight to leave Queensland
Passengers arriving by air from interstate for the purpose of transferring to another flight are able to to do so HOWEVER; those who have been in any declared COVID Hotspot in the past 14 days will only be allowed to do so under the following conditions:
- Passengers are required to remain in the airport and follow the directions of Queensland Police and/or Health Officials until it is time to transfer to your onward flight.
- Passengers with extended transfer times may be required to enter quarantine at a Government-arranged hotel at your own cost. The cost of quarantine will be charged based on the duration of your stay. You will not be charged a fee if your transit time is less than 24 hours. Detailed information
All passengers transferring between flights will be required to show evidence of their onward flight and will need to complete a Queensland Border Declaration Pass APPLY ONLINE
All travellers arriving into Australia are required to undertake a mandatory two week quarantine at a Government arranged hotel at your own expense. All travellers arriving at Brisbane Airport's International Terminal will be transported directly to designated facilities after appropriate immigration, customs and enhanced health checks. Mandatory quarantine information (including costs).
The Arrivals Hall on Level 2 of the International Terminal is closed to the general public until further notice.
Health information for International travellers: https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-international-travellers
International passengers transferring between international flights
Anyone entering Australia for the purpose of transferring to another International flight is required to hold an appropriate visa.
- Visit the following website to learn more about Visa requirements: https://covid19.homeaffairs.gov.au/transiting-australia
- Passengers transiting Australia for a period of less than 72 hours are no longer required to apply for a Border Restriction exemption.
- Where the time between your arrival and departure flights is less than eight (8) hours, you may be eligible to remain in the secure transit area of the Terminal.
- Where the time between your international flights is more than eight (8) hours, passengers will be required to enter Australia, and will be quarantined in an appropriate facility (for example, a hotel) until it is time to return to the airport for your onward flight.
- International transit passengers that are required to be accommodated for more than 24 hours, will be invoiced for their time in quarantine, with the fees calculated based on the time spent. Transiting passengers will not be charged a fee if in transit for less than 24 hours.
- For detailed information on the quarantine process and associated fees, please visit this page
- Arriving international passengers are NOT REQUIRED to apply for a Queensland Border Declaration Pass.
Other useful links
- From the Australian Border Force: https://www.homeaffairs.gov.au/news-media/current-alerts/novel-coronavirus
- From the Queensland Government: https://www.health.qld.gov.au/system-governance/legislation/cho-public-health-directions-under-expanded-public-health-act-powers/border-restrictions
- From Smart Traveller: https://www.smartraveller.gov.au/news-and-updates/coronavirus-covid-19
- About Biosecurity: https://www.agriculture.gov.au/travelling/to-australia/advice-to-travellers/human-health/coronavirus#travellers
Frequently asked questions:
As part of the COVID Safe plan for Brisbane Airport a detailed assessment has been carried out of cleaning duties in buildings and transfer buses managed by BAC.
Following the guidance set out in the “How to clean and disinfect your workplace” document, produced by Safe Work Australia, BAC has implemented all recommendations and made changes to current practices as required, especially with regards to the type of cleaning chemical used and frequency of sanitation of high touch surfaces, public areas, toilets, and food courts. Cleaning equipment such as vacuum cleaners were also assessed and confirmed to be fitted with High Efficiency Particulate Air (HEPA) filters.
As well as spot cleaning/sanitising on two hourly cycles across the terminals, BAC undertakes deep cleaning every night.
We understand people may be concerned about using handrails, however we encourage the use of these for your safety when using stairs and escalators. Touchless hand sanitiser stations are located in close proximity to these areas for your peace of mind.
Everyone has a role to play in keeping safe and we encourage travellers and visitors to use the free sanitation wipes and sanitation stations located throughout the terminal to help minimise cross infection, and to follow good hygiene practices by washing your hands after being in any public space. BAC transfer buses undergo regular surface cleaning, including using an antimicrobial shield that forms an invisible barrier on all surfaces and the air-conditioning system to sanitise and eliminate microbes and bacteria. There is also a hand sanitizer dispenser at the entry of each bus which passengers are encouraged to use on entry and exit.
With sights now firmly set on aiding industry recovery, Brisbane Airport Corporation (BAC) has launched Project Safe Travels to inform travellers and business partners of our collective responsibility to safe travel and COVIDSafe operations.
Project Safe Travels:
- Outlines a practical multi-layered approach to minimising risk, where appropriate and practical, for staff and passengers in the COVID-19 and post-pandemic environment.
- Has been developed using evidence and expert advice to ensure everyone’s safety during every stage of a traveller’s journey.
- Will help to further reduce the travel restrictions currently in place.
- Queensland’s Chief Health Officer, Dr Jeanette Young was consulted in the delivery of Brisbane Airport’s COVIDSafe plan.
Brisbane Airport is committed to Safe Travels by:
- Encouraging the use of the COVIDSafe app
- Encouraging social distancing where possible, in terminal, kerbside, in car parks and on transfer buses, including installing floor marking and bollards where practical
- Free sanitation stations at terminal entry points, screening locations, on transfer buses and at boarding gates
- Increasing cleaning schedules and touch point sanitation with hospital grade disinfectant in terminal, on transfer buses and in car parks
- Trolley wipe stations installed in car parks and trolley stations
- Sharing hygiene and social distancing reminders via static and digital signage and PAs in terminals, car parks and buses
- Encouraging meeters and greeters and non-travellers to not enter the terminals, where practical
- Providing protective sneeze screens and PPE for front line staff where practical
- Providing additional hygiene training for staff and contractors.
Why are staff not wearing masks or other PPE?
Health advice continues to recommend that healthy people in the community do not need to wear masks, while the rate of community transmission of COVID-19 is low. Brisbane Airport continues to follow the advice of Queensland Health and as such, whilst staff are welcome to wear face masks and PPE at BNE, this is not currently a mandatory requirement.
Is the airport exempt from the maximum-person gathering rule? Why?
Under the Public Health Act a ‘gathering’ does not include a gathering at an airport that is necessary for the normal business of the airport, or for the purposes of or related to public transportation.
Airports, along with schools, universities, hospitals, workplaces etc., are considered ‘essential’ services. The mass gathering restrictions are for non-essential organised mass gatherings.
Queensland’s Chief Health Officer, Dr Jeanette Young, who made the mass gathering restriction directive, was consulted in the delivery of Brisbane Airport’s COVIDSafe plan.
Are there any changes to screening processes given the rules of social distancing?
The airport security screening process remains the same, however travellers are encouraged to practice social distancing where possible and use the sanitation stations and sanitation wipes made available at each screening point for hands and trays. Travellers are welcome to carry their own hand sanitiser on board however there are still restrictions on the amount of liquid you can carry on international flights which is a maximum of 150ml.
Why is there temperature checking at some airports and not others?
While some domestic airports have chosen to implement temperature checks, there has been no recommendations or directives by health authorities to do so.
As temperature checking does not guarantee the absence of someone carrying the virus, Brisbane Airport will not be conducting mandatory temperature checks on passengers.
Brisbane Airport’s approach to minimise cross infection is focused on increased cleaning with hospital grade chemicals, the installation of hygiene screens (sneeze screens), provision of sanitation and trolley wipe stations, social distancing measures and a public awareness campaign encouraging travellers to stay home if unwell and to practise good hygiene and social distancing where possible.
While temperature checking will not be mandatory for domestic passengers at Brisbane Airport, you may notice some temperature check stations around the terminals. These have been implemented by individual organisations, separate to Brisbane Airport Corporation, as part of their COVIDSafe plan.
Everyone has a role to play in safe travel. Whether you are flying the plane, are a departing or arriving passenger, serving coffee in terminal, providing or using the airport's services or facilities or greeting or farewelling someone at the airport, you have an important role to play in keeping yourself and everyone else safe.
As part of a broader COVIDSafe plan, which was developed in consultation with Queensland’s Chief Health Officer, Brisbane Airport has outlined, and has committed to, a practical multi-layered approach to minimising risk, where appropriate and practical, for staff and passengers in the COVID-19 and post-pandemic environment.
Developed using evidence and expert advice to ensure everyone’s safety during every stage of a traveller’s journey our commitment includes delivering an enhanced cleaning regime, encouraging social distancing, the installation of sanitation stations and disinfectant wipe dispensers, as well as the scheduling of regular public messaging about practicing good hygiene.
We’re asking travellers to play their part by not coming to the airport if feeling unwell, using the free sanitation stations throughout the terminals, downloading the COVIDSafe app, and practicing social distancing where possible.
Your safety is in your hands.
The advice from the Department of Health remains that the best measures to prevent the spread of infection is regular hand washing, covering coughs and sneezes, and avoiding touching your face.
- Further information can be found here: https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov
- For Queenslanders, please visit the Queensland Department of Health website: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19
We would encourage all passengers follow the hygiene recommendations from the Department of Health which include;
- regularly wash your hands with soap and water
- covering coughs and sneezes
- avoid touching your face
- maintain social distance
- avoid contact with people who are unwell
Passengers travelling overseas are reminded that any liquids carried onto the plane (including hand sanitiser) need to be in containers sized 100ml or smaller.
Can I carry my own hand sanitiser on board?
Yes, although there are still restrictions on the amount of liquid you can carry on international flights which is a maximum of 150ml.
Can I wear a mask?
Wearing of a face mask is not mandatory within the terminals, but you are welcome to do so. Once you board your flight some airlines are providing face masks which they encourage passengers to wear. Please check with your airline for further details about inflight requirements.
Further information regarding the use of face masks by members of the public can be found here.
Australian Airlines are committed to safe travel by:
- Encouraging the use of the COVIDSafe app.
- Enhanced ‘gate-screening’ processes to identify symptoms of concern displayed by any boarding passenger.
- Staggering the boarding process.
- Spacing of passengers where possible.
- Enhanced cleaning and hygiene measures.
Additionally, some airlines are:
- Providing onboard PPE kits and encouraging the use of face masks inflight.
- Reducing cabin service, minimising interactions.
- Providing onboard sanitation stations and the provision of anti-bacterial wipes for passenger use.
- Implementing new procedures to isolate any passenger who becomes sick during the flight.
Brisbane Airport recommends that you check in with your airline in advance of travel for specific information.
Does my airline offer online check-in?
Please confirm with your airline regarding their offerings. Note, quick links available on last page of this document.
Why is there no social distancing required on aircraft?
As per the Australian Government, to date, there have been few published reports of COVID-19 transmission in flight, particularly where appropriate control measures have been implemented.
The risk appears to be mitigated by forward facing seats, the height of the seats, the ventilation and filtration systems and other controls applied prior to flight and inflight, including hygiene and environmental measures.
Where possible, physical distancing will be facilitated by airlines, and family groups seated together with spacing between groups and individuals.
What will happen if I am sick at the airport or onboard?
Airline staff reserve the right to refuse boarding to any passengers who are unwell or displaying symptoms of COVID-19.
If a person becomes unwell on the flight, airlines will do what is practical to minimise the risk of transmission and advise a biosecurity officer prior to landing at the destination. If COVID-19 is suspected, it is likely that they will be immediately transferred to a medical facility for testing.