Moving Through Brisbane Airport

The best way to make your transit through Brisbane Airport easy and comfortable is to prepare and plan ahead. Advise your airline of your requirements at the time of booking to ensure you have the right kind of assistance to support you through the airport process.

Moving through terminals

If you need assistance to move through the airport including mobility or wheelchair options, the most important step is to plan and book special assistance in advance with your airline before you travel. Airlines are responsible for arranging assistance services, including mobility support at check-in, through security and boarding. Available services can be different depending on the airline so it is best to contact them directly to discuss your needs. 

Throughout our terminals, there are plenty of lifts and travelators to get you from A to B.

For safety reasons, we recommend passengers with mobility issues use the lifts rather than travelators, escalators or stairs when transiting through the airport. 

You can use the accessible feature on our interactive maps to find your way.

Transit between terminals

The Domestic and International Terminals are two kilometres apart but are connected by transport options for passengers transiting between the two.

Travellers have the choice of travelling by:

• Free complimentary Terminal transfer bus
• Airtrain
• Taxi

All three options cater to passengers with assistance needs.

You can plan more about moving between the Terminals with our transport options guide.

Waiting areas

We know there’s plenty of waiting to be done at the airport before you reach that plane seat, which is why we provide an abundance of seating options throughout the Terminal.

Priority seating is provided to passengers with disabilities, limited mobility, as well as passengers travelling with young children and unaccompanied minors. You’ll find these seats identifiable by the accessible symbol on their headrests.

Signage

All International Terminal directory boards incorporate tactile and Braille features.

Flight information display screens

Arrival and departure flights are displayed on Flight Information Display Screens across all public locations in the airport precinct. The information displayed on these screens is supplemented by public address announcements to ensure you always know where to go.

We recommend all passengers arrive at the boarding gate prior to the scheduled boarding time:

• For domestic flights, boarding typically commences 30 minutes prior to scheduled flight departure.
• For international flights, boarding typically commences 40 minutes prior to scheduled flight departure.

Accessible bathroom options

All toilets in Brisbane Airport cater for people with mobility requirements. The accessible toilets throughout both terminals are unisex and you can use our our interactive terminal maps to find the nearest accessible bathroom option.

Changing Places Toilet Facilities

Changing Places bathrooms provide additional space for people with profound disabilities and their carers to use the amenities more comfortably. You'll find the Changing Places facilities at the following locations

• Domestic Terminal: Located on the central ground floor area opposite Trader & Co Cafe
• International Terminal: Located on Level 4 behind the Flight Centre store.

These facilities can be accessed using an MLAK key.  An MLAK key can also be borrowed from the Visitor Information Desks or the Brisbane Airport Administration Offices (Level 2 of the Domestic Terminal, or Level 3 of the International Terminal).

Please note: You need to bring your own sling to use the hoist.

Assistance animal toilet facilities

Both terminals have dedicated assistance animal toilet facilities. You can find out all of the details with our travelling with assistance dogs guide.

Getting on/off the plane

Most aircraft are accessible via an aerobridge, however some flights may require passengers to descend via stairs to access the plane from the tarmac.

If you have advised your airline of your requirements, boarding assistance will be ready and available to you. Devices are available for lifting passengers on and off aircraft not equipped with aerobridges which is organised by your airline.

If you haven't advised airline staff of your requirements before embarking, please visit your airline customer service desk as soon as possible.

Buggies

Our airline partners operate the people-movers (buggies) that can often be seen transporting people to and from their gate. Please contact your airline directly to arrange buggy assistance if required.

Water fountains

There are drinking fountains throughout the Domestic and International Terminals an you can us our interactive terminal maps to find the nearest location.

Visitor Information Desks

Brisbane Airport operates accredited Visitor Information desks in both Terminals to assist you plan, book and enjoy your stay. The visitor information desks also have Hidden Disability sunflower lanyards available for collection. 

Domestic Terminal 
In the central Terminal area, adjacent to the Jetstar check-in area - Map directions
Opening hours are between 7am – 7pm, 7 days a week.

International Terminal
On level 2 in the Arrivals Hall - Map directions
Opening hours are 24/7 to cater for all arriving and departing guests.

Read more tourist information.

Brisbane Airport Ambassadors

You’ll find a team of helpful airport ambassadors in both Terminals, wearing blue shirts and ready to answer your questions.

This team of volunteers are a wealth of information - and great contacts on the ground if anything at the airport is troubling you.

You’ll find them roaming the International Terminal and at the Visitor Information Desk of the Domestic Terminal.