Superior customer service is our commitment to all guests of Brisbane Airport.
We are proud to have been voted by travellers as the best airport in Australia / Pacific in the Skytrax World Airport Awards in 2016, 2017, 2019, 2021 and 2022, a title we are committed to maintaining through ongoing high standards of customer service throughout the airport.
To ensure this, Brisbane Airport actively collects and responds to passenger feedback and has many other initiatives including the Airport Ambassador program to help passengers while they are visiting the airport.
Airport Ambassadors & Visitor Information Desk - have a question?
Brisbane Airport is proud to provide customers with an army of 170 passionate volunteers whose goal is to assist passengers in their journey through the airport. Keep your eyes peeled for the bright blue shirts and big yellow ‘i’ if you have a question.
You can find them walking the floors of the International and Domestic Terminals or at the Visitor Information desks, as follows:
- International Terminal - 5.30am - 12am
- Domestic Terminal - 7am - 7pm
Airport Customer Service Chatbot
Want to get flight status notifications or self-service information about Brisbane Airport? Use our Facebook messenger chatbot service to ask a frequently asked question or receive flight notifications.
All you need to do is:
- Find Brisbane Airport on Facebook or Facebook Messenger. Here is a quick link (mobile only): m.me/BrisbaneAirport
- Enter a flight number to receive flight updates
- Ask questions about transport options or terminal facilities
If you want to talk to a staff member, type contact us into the chatbot and your message will be sent through to be answered.
Customer Feedback - got something to say?
Brisbane Airport values your feedback. If you have something to share, a suggestion or an experience you’ve had, we’d love to hear it via our customer feedback form.
We use customer feedback to enhance your Brisbane Airport experience, by improving our service. We also share the respective feedback with our partners including airlines, government agencies, and lessees so that they can improve the Brisbane Airport experience from within their control.