Customer Service

Superior customer service is our commitment to all guests of Brisbane Airport.

We are proud to have been voted by travellers as the best airport in Asia Pacific in the Skytrax World Airport Awards in 2016, 2017 and 2019, a title we are committed to maintaining through ongoing high standards of customer service throughout the airport.

To ensure this, Brisbane Airport actively collects and responds to passenger feedback and has many other initiatives including the Airport Ambassador program to help passengers while they are visiting the airport. 

Customer Feedback - got something to say?

Brisbane Airport values your feedback. If you have something to share, a suggestion or an experience you’ve had, we’d love to hear it via our customer feedback form.

We use customer feedback to enhance your Brisbane Airport experience, by improving our service. We also share the respective feedback with our partners including airlines, government agencies, and lessees so that they can improve the Brisbane Airport experience from within their control.

PROVIDE FEEDBACK

Visitor Information Desk

The Visitor Information Centre at the Domestic Terminal has re-opened, see opening hours here. The Visitor Information Centre at the International Terminal is still temporarily closed. For Lost Property enquiries, please fill in the form here and the team will be able to assist you.

Brisbane Airport operates accredited Visitor Information desks in both terminals to answer any questions and queries you may have about your airport experience.

FIND A LOCATION

Airport Customer Service Chatbot

Want to get flight status notifications or self-service information about Brisbane Airport? Use our Facebook messenger chatbot service to ask a frequently asked question or receive flight notifications.

All you need to do is:

• Find Brisbane Airport on Facebook or Facebook Messenger. Here is a quick link (mobile only): m.me/BrisbaneAirport 
• Enter a flight number to receive flight updates 
• Ask questions about transport options or terminal facilities 

If you want to talk to a staff member, type contact us into the chatbot and your message will be sent through to be answered.

Airport Ambassadors

Find out more about our Airport Ambassadors and volunteering opportunities at Brisbane Airport.