International Arrivals

Welcome back to Brisbane Airport

How we travel has changed. We've outlined below what you can expect on arrival at Brisbane Airport's International Terminal.

Arrivals guide for international passengers 

On arrival

Passport Control

Passengers will proceed to immigration and passport control for SmartGate or manual processing.

You can use a SmartGate, if you:

• Hold an e-passport issued from an eligible country; and

• Are 16 years or over; and

• Have completed an Incoming Passenger Card. (this will be handed out onboard the aircraft shortly before your arrival).

The Arrivals SmartGate uses facial recognition technology to provide travellers with a more efficient way of passing through Passport Control.  If you’re not eligible to use SmartGate, an Australian Border Force Officer at Passport Control will manually process your entry into Australia.

All passengers will be issued with a Passport Control ticket. You will be required to present your ticket to officers at Biosecurity and Customs before exiting the Terminal.

Collect your checked baggage

Proceed to the arrivals hall to collect your baggage.  Check the flight arrivals screens for your flight number and allocated baggage carousel.

Complimentary luggage trolleys are available for your use at the International Terminal.  

Biosecurity and Customs

To help protect Australia’s pristine environment, Australian Department of Agriculture and Water Resources and Australian Border Force Officers screen all incoming international passengers and their belongings.  

Your bags may be checked by Australian Border Force and/or Department of Agriculture Biosecurity Officers, who work with Brisbane Airport to detect prohibited, restricted or dutiable goods, and biosecurity risk items such as animal and plant material.

It is mandatory to declare certain items on your Incoming Passenger Card, and penalties may apply for failing to do so.

Australian Border Force and/or Department of Agriculture Biosecurity Officers’ checks may take the form of:

• X-ray

• Detector Dogs

• Physical inspection

For more information on the border processes, what you need to declare and what can and can’t be brought into Australia, please consult:

• Department of Home Affairs

• Department of Agriculture and Water Resources

Use of cameras and mobile phones

Passengers may use their cameras or mobile phones unless:

• they are undergoing a clearance process
• they are asked not to by a Border Force officer.​

Transport 

⚠️ Some transport options have changed, so here's a quick refresher:

Passenger Pick-up

If you've got friends or family collecting you in their vehicle - make your way downstairs (via travelator or lift) to Level 1 and follow the signs to Passenger Pick-up.

There are accessible passenger pick-up and drop off bays on the level 4 departures road.  For accessible passenger pick-up, take the lift to level 4.

Rideshare

Ride-shares are collecting passengers from the ground transport area. Head LEFT as you come out of customs into the arrivals area and follow the signs to ride-booking, buses and coaches through the door at the end of the building and down the ramp.

Taxis

Taxis operate from the taxi rank on Level 2 straight out the door at the front of the building.

Airtrain

To access the  Airtrain station, take the lift to level 3, exit the terminal and cross the bridge to the station.

Terminal Transfer Bus

The transfer buses operates from the bus stop on Level 2, next to the domestic transfers desk

Skygate Loop Service

Travelling to Skygate? Take the lift to Level 4 and head out to the bus stop on the departures road.