How we travel has changed. We've outlined below what you can expect on arrival at Brisbane Airport's International Terminal.
Passengers will proceed to immigration and passport control for SmartGate or manual processing.
You can use a SmartGate, if you:
Hold an e-passport issued from an eligible country; and
Are 16 years or over; and
Have completed an Incoming Passenger Card. (this will be handed out onboard the aircraft shortly before your arrival).
The Arrivals SmartGate uses facial recognition technology to provide travellers with a more efficient way of passing through Passport Control. If you’re not eligible to use SmartGate, an Australian Border Force Officer at Passport Control will manually process your entry into Australia.
All passengers will be issued with a Passport Control ticket. You will be required to present your ticket to officers at Biosecurity and Customs before exiting the Terminal.
Proceed to the arrivals hall to collect your baggage. Check the flight arrivals screens for your flight number and allocated baggage carousel.
Complimentary luggage trolleys are available for your use at the International Terminal.
To help protect Australia’s pristine environment, Australian Department of Agriculture and Water Resources and Australian Border Force Officers screen all incoming international passengers and their belongings.
Your bags may be checked by Australian Border Force and/or Department of Agriculture Biosecurity Officers, who work with Brisbane Airport to detect prohibited, restricted or dutiable goods, and biosecurity risk items such as animal and plant material.
It is mandatory to declare certain items on your Incoming Passenger Card, and penalties may apply for failing to do so.
Australian Border Force and/or Department of Agriculture Biosecurity Officers’ checks may take the form of:
For more information on the border processes, what you need to declare and what can and can’t be brought into Australia, please consult:
Passengers may use their cameras or mobile phones unless:
⚠️ Some transport options have changed, so here's a quick refresher:
If you've got friends or family collecting you in their vehicle - make your way downstairs (via travelator or lift) to Level 1 and follow the signs to Passenger Pick-up.
There are accessible passenger pick-up and drop off bays on the level 4 departures road. For accessible passenger pick-up, take the lift to level 4.
Ride-shares are collecting passengers from the ground transport area. Head LEFT as you come out of customs into the arrivals area and follow the signs to ride-booking, buses and coaches through the door at the end of the building and down the ramp.
Taxis operate from the taxi rank on Level 2 straight out the door at the front of the building.
To access the Airtrain station, take the lift to level 3, exit the terminal and cross the bridge to the station.
The transfer buses operates from the bus stop on Level 2, next to the domestic transfers desk
Travelling to Skygate? Take the lift to Level 4 and head out to the bus stop on the departures road.
If you are transiting through Australia to another overseas location for less than 72 hours you are exempt from Australia’s travel restrictions.
Visit the the Department of Home Affairs Coming to Australia website for the latest information on transiting Australia, including visas, vaccinations and COVID testing requirements.
To transit Australia, you must hold a valid visa or be from an eligible country to transit without a visa.
Read our transfer guide here.