International Arrivals

Welcome back to Brisbane Airport

How we travel has changed. We've outlined below what you can expect on arrival at Brisbane Airport's International Terminal. 

On arrival into Australia from overseas, all passengers are required to quarantine for 14 days at their port of arrival unless you are travelling from New Zealand on a quarantine-free (green) flight. 

• Jump to guide for New Zealand green flight arrivals.
• Jump to guide for mandatory quarantine flight arrivals.
• Jump to guide for International transit.

Norfolk Island passengers arriving into Brisbane will follow the quarantine-free or 'green' flight process. 

LATEST TRAVEL ALERTS

Arrivals guide for passengers arriving from New Zealand 

From Monday 19 April 2021, travel between Australia and New Zealand is quarantine-free as part of the safe travel zone agreement. 

Before you leave

Check eligibility to travel

Normal immigation rules apply. This means if you usually need a visa to travel to Australia, then you'll need to apply for one to fly quarantine-free to Australia. Visit the the Department of Home Affairs safe travel zone web page for further information.

Submit Australia Travel Declaration

All travellers entering or returning to Australia are asked to submit an Australia Travel Declaration at least 72 hours prior to travelling. The information provided will help the Australian Government manage contact tracing to ensure the health and safety of the community.

AUSTRALIA TRAVEL DECLARATION

Complete an Incoming Passenger Card

You'll be issued with an  Incoming Passenger Card onboard the aircraft shortly before arriving into Brisbane. All travellers (including Australians)  are required to complete this card. It contains your personal information, details about your visit as well as biosecurity and customs requirements.

On arrival into Australia

⚠️Wearing a mask is mandatory at the airport ⚠️

Health screening

After disembarking the aircraft, you will be meet by Queensland Health staff for a temperature check and health screening. 

Duty Free

Lotte Duty Free is open for all quarantine-free (green) flights from New Zealand and Norfolk Island.

LOTTE DUTY FREE

Passport Control

Passengers will then proceed to immigration and passport control for SmartGate or manual processing.

You can use a SmartGate, if you:

• Hold an e-passport issued from an eligible country; and

• Are 16 years or over; and

• Have completed an Incoming Passenger Card.

The Arrivals SmartGate uses facial recognition technology to provide travellers with a more efficient way of passing through Passport Control.  If you’re not eligible to use SmartGate, an Australian Border Force Officer at Passport Control will manually process your entry into Australia.

All passengers will be issued with a Passport Control ticket. You will be required to present your ticket to officers at Biosecurity and Customs before exiting the Terminal.

Collect your checked baggage

Proceed to the arrivals hall to collect your baggage.  Check the flight arrivals screens for your flight number and allocated baggage carousel.

Complimentary luggage trolleys are available for your use at the International Terminal.  

Currency Exchange

Travelex operate a currency exchange booth in the arrivals hall for quarantine-free (green) flights.

TRAVELEX

Biosecurity and Customs

To help protect Australia’s pristine environment, Australian Department of Agriculture and Water Resources and Australian Border Force Officers screen all incoming international passengers and their belongings.  

Your bags may be checked by Australian Border Force and/or Department of Agriculture Biosecurity Officers, who work with Brisbane Airport to detect prohibited, restricted or dutiable goods, and biosecurity risk items such as animal and plant material.

It is mandatory to declare certain items on your Incoming Passenger Card, and penalties may apply for failing to do so.

Australian Border Force and/or Department of Agriculture Biosecurity Officers’ checks may take the form of:

• X-ray

• Detector Dogs

• Physical inspection

For more information on the border processes, what you need to declare and what can and can’t be brought into Australia, please consult:

• Department of Home Affairs

• Department of Agriculture and Water Resources

Use of cameras and mobile phones

Passengers may use their cameras or mobile phones unless:

• they are undergoing a clearance process
• they are asked not to by an Border Force officer.​

Welcome to Brisbane!

Once you've cleared customs, passengers on quarantine-free (green) flights can exit the terminal and to their next destination.

⚠️Transport options have changed! ⚠️

Passenger Pick-up

If you've got friends or family collecting you in their vehicle - make your way downstairs (via travelator or lift) to Level 1 and follow the signs to Passenger Pick-up.

There are accessible passenger pick-up and drop off bays on the level 4 departures road.  For accessible passenger pick-up, take the lift to level 4.

Rideshare

Ride-shares are currently collecting passengers from the ground floor of the terminal building. Take the lift or travelator to level 1 and follow the signs to the Ride-share, buses and coaches collection point.

Taxis

Taxis continue to operate from the taxi rank on Level 2.

Airtrain

To access the  Airtrain station, take the lift to level 3, exit the terminal and cross the bridge to the station.

Terminal Transfer Bus & Skygate Loop Service

The transfer buses will operate from the bus stop located outside the International Terminal car park, directly across from the Passenger Pick Up area. Take the lift (or travelator) down to level 1 and follow the signs to the Domestic Transfer bus stop.