International Arrivals

Welcome to Brisbane, the capital of Queensland!

We want to get you on your way faster. Here are six tips to speed up your arrival:

1. Complete an Incoming Passenger Card (orange)

You'll be issued with an orange Incoming Passenger Card onboard the aircraft before arriving into Brisbane. All travellers (including Australians) arriving into Brisbane are required to complete this card. It contains your personal information, details about your visit and Quarantine and Customs requirements.

Read more about passenger cards.

2. Passport Control

After disembarking the aircraft, please proceed to Arrivals Passport Control.

You may be entitled to use a SmartGate, if you:

• Hold an e-passport issued from an eligible country; and

• Are 16 years or over; and

• Have completed an Incoming Passenger Card.

The Arrivals SmartGate uses facial recognition technology to provide travellers with a more efficient way of passing through Passport Control. It’s a two-step process and you will be required to answer a few eligibility questions before moving to your identity check and clearance.  

If you’re not eligible to use SmartGate, an Australian Border Force Officer at Passport Control will manually process your arrival information.

All passengers will be issued with a Passport Control ticket. You will be required to present your ticket to officers at Biosecurity and Customs before exiting the Terminal.

MORE SMARTGATE INFORMATION

3. Duty Free Restrictions into Australia

If you’re thinking of some last minute shopping, there are duty free shops before you pass through Quarantine and Customs at Brisbane Airport.

Please note, there are limitations to how many duty-free goods (especially cigarettes and alcohol) you can bring into Australia and you will need to be aware of these restrictions before stocking up.

Please visit the Department of Home Affairs website for a guide on restricted goods laws and duty free concessions.

4. Collect baggage

Follow the screens with your flight number to identify which carousel your luggage will arrive at.

Brisbane Airport is pleased to offer complimentary luggage trolleys to make your journey through the International Terminal more convenient.

If your luggage doesn't arrive on the carousel, please contact your airline as soon as possible.

5. Biosecurity and Customs

To help protect Australia’s pristine environment, Australian Department of Agriculture and Water Resources and Australian Border Force Officers screen all incoming international passengers and their belongings.  

Your bags may be checked by Australian Border Force and/or Department of Agriculture Biosecurity Officers, who work with Brisbane Airport to detect prohibited, restricted or dutiable goods, and biosecurity risk items such as animal and plant material.

It is mandatory to declare certain items on your Incoming Passenger Card.

For more information on what you need to declare and what can and can’t be brought into Australia, please consult:

• Department of Home Affairs

• Department of Agriculture and Water Resources

Australian Border Force and/or Department of Agriculture Biosecurity Officers’ checks may take the form of:

• X-ray

• Detector Dogs

• Physical inspection

Other important information about Biosecurity and Customs:

• In line with Australian Government regulations, mobile phones, cameras, video cameras and recording devices must not be used in Australian Customs and Border Protection Service-controlled areas at airports and seaports. To find out more, click here.

6. Connecting to another flight

If you’re connecting to another flight, please follow these instructions to transfer to your next flight. Note: you do not need a transit visa if you are not leaving Brisbane Airport. More information on Australian visa options here.

If this is your final destination, we hope you enjoy your stay in Brisbane.