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International Arrivals
Your guide to arriving into BNE
Welcome back to Brisbane Airport
How we travel has changed. We've outlined below what you can expect on arrival at Brisbane Airport's International Terminal.
On arrival into Australia from overseas, all passengers are required to quarantine for 14 days at their port of arrival unless you are travelling from New Zealand on a quarantine-free (green) flight.
- Jump to guide for New Zealand green flight arrivals.
- Jump to guide for mandatory quarantine flight arrivals.
Norfolk Island passengers arriving into Brisbane will follow the quarantine-free or 'green' flight process.
Arrivals guide for passengers arriving from New Zealand
From Monday 19 April 2021, travel between Australia and New Zealand is quarantine-free as part of the safe travel zone agreement.
Before you leave
Check eligibility to travel
Normal immigation rules apply. This means if you usually need a visa to travel to Australia, then you'll need to apply for one to fly quarantine-free to Australia. Visit the the Department of Home Affairs safe travel zone web page for further information.
Submit Australia Travel Declaration
All travellers entering or returning to Australia are asked to submit an Australia Travel Declaration at least 72 hours prior to travelling. The information provided will help the Australian Government manage contact tracing to ensure the health and safety of the community.
Complete an Incoming Passenger Card
You'll be issued with an Incoming Passenger Card onboard the aircraft shortly before arriving into Brisbane. All travellers (including Australians) are required to complete this card. It contains your personal information, details about your visit as well as biosecurity and customs requirements.
On arrival into Australia
⚠️Wearing a mask is mandatory at the airport ⚠️
Health screening
After disembarking the aircraft, you will be meet by Queensland Health staff for a temperature check and health screening.
Duty Free
Lotte Duty Free is open for all quarantine-free (green) flights from New Zealand and Norfolk Island.
Passport Control
Passengers will then proceed to immigration and passport control for SmartGate or manual processing.
You can use a SmartGate, if you:
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Hold an e-passport issued from an eligible country; and
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Are 16 years or over; and
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Have completed an Incoming Passenger Card.
The Arrivals SmartGate uses facial recognition technology to provide travellers with a more efficient way of passing through Passport Control. If you’re not eligible to use SmartGate, an Australian Border Force Officer at Passport Control will manually process your entry into Australia.
All passengers will be issued with a Passport Control ticket. You will be required to present your ticket to officers at Biosecurity and Customs before exiting the Terminal.
Collect your checked baggage
Proceed to the arrivals hall to collect your baggage. Check the flight arrivals screens for your flight number and allocated baggage carousel.
Complimentary luggage trolleys are available for your use at the International Terminal.
Currency Exchange
Travelex operate a currency exchange booth in the arrivals hall for quarantine-free (green) flights.
Biosecurity and Customs
To help protect Australia’s pristine environment, Australian Department of Agriculture and Water Resources and Australian Border Force Officers screen all incoming international passengers and their belongings.
Your bags may be checked by Australian Border Force and/or Department of Agriculture Biosecurity Officers, who work with Brisbane Airport to detect prohibited, restricted or dutiable goods, and biosecurity risk items such as animal and plant material.
It is mandatory to declare certain items on your Incoming Passenger Card, and penalties may apply for failing to do so.
Australian Border Force and/or Department of Agriculture Biosecurity Officers’ checks may take the form of:
-
X-ray
-
Physical inspection
For more information on the border processes, what you need to declare and what can and can’t be brought into Australia, please consult:
Use of cameras and mobile phones
Passengers may use their cameras or mobile phones unless:
- they are undergoing a clearance process
- they are asked not to by an Border Force officer.
Welcome to Brisbane!
Once you've cleared customs, passengers on quarantine-free (green) flights can exit the terminal and to their next destination.
⚠️Transport Options have changed! ⚠️
Passenger Pick-up
If you've got friends or family collecting you in their vehicle - make your way downstairs (via travelator or lift) to Level 1 and follow the signs to Passenger Pick-up.
There are accessible passenger pick-up and drop off bays on the level 4 departures road. For accessible passenger pick-up, take the lift to level 4 and make your way outside.
Taxis & Ride-share
Taxis and Ride-shares are currently collecting passengers from the Passenger Pick-Up area, downstairs on level 1. Take the lift or travelator to level 1 and follow the signs to the Passenger Pick-up area.
There are accessible passenger pick-up and drop off bays on the level 4 departures road. For accessible passenger pick-up, take the lift to level 4.
Airtrain
To access the Airtrain station, take the lift to level 3, exit the terminal and cross the bridge to the station.
Terminal Transfer Bus
For transfers to the Domestic Terminal, Take the lift (or travelator) up to Level 4.
Arrivals guide for passengers on a mandatory quarantine flight
Before you leave
Pre-departure COVID-19 Test
All passengers returning to Australia from overseas on mandatory quarantine flights are required to provide evidence of a negative COVID-19 Polymerase Chain Reaction (PCR) test to your airline, taken 72 hours or less before your scheduled departure.
Submit Australia Travel Declaration
Travellers are asked to submit an Australia Travel Declaration at least 72 hours prior to travelling. The information provided will help the Australian Government manage any quarantine requirements as well as contact tracing to ensure the health and safety of the community.
Submit a Queensland International Arrivals Registration
International travellers on a mandatory quarantine flight into Queensland must submit a Queensland International Arrivals Registration in addition to the Australian Travel Declaration, 72 hours prior to travel.
QUEENSLAND ARRIVALS REGISTRATION
Complete an Incoming Passenger Card
You'll be issued with an Incoming Passenger Card onboard the aircraft shortly before arriving into Brisbane. All travellers are required to complete this card. It contains your personal information, details about your visit as well as biosecurity and customs requirements.
On arrival into Australia
Health screening
After disembarking the aircraft, you will be meet by Queensland Health staff for a temperature check and health screening.
Passport Control
Passengers will then proceed to passport control for immigration processing.
Collect your checked baggage
Proceed to the arrivals hall to collect your baggage. Check the flight arrivals screens for your flight number and allocated baggage carousel.
Complimentary luggage trolleys are available for your use at the International Terminal.
Biosecurity and Customs
To help protect Australia’s pristine environment, Australian Department of Agriculture and Water Resources and Australian Border Force Officers screen all incoming international passengers and their belongings.
Your bags may be checked by Australian Border Force and/or Department of Agriculture Biosecurity Officers, who work with Brisbane Airport to detect prohibited, restricted or dutiable goods, and biosecurity risk items such as animal and plant material.
It is mandatory to declare certain items on your Incoming Passenger Card, and penalties may apply for failing to do so.
Australian Border Force and/or Department of Agriculture Biosecurity Officers’ checks may take the form of:
-
X-ray
-
Physical inspection
For more information on the border processes, what you need to declare and what can and can’t be brought into Australia, please consult:
Use of cameras and mobile phones
Passengers may use their cameras or mobile phones unless:
- they are undergoing a clearance process
- they are asked not to by an Border Force officer.
Quarantine Process
Once you have cleared Customs, all return travellers are escorted to a Queensland Police checkpoint to await transportation to Quarantine accommodation. It is here that passengers will be issued with a Quarantine Direction Notice and assigned a quarantine hotel.
More information on the quarantine process, including fees and detailed FAQ's is available on the Queensland Government website
Whilst waiting, passengers are welcome to contact family and friends if they have a personal mobile device. If returning travellers have no means of communicating with family and friends on arrival, they will be have the opportunity to make contact once they arrive at their designated quarantiine accommodation.
Family and Friends
Please note, due to the strict biosecurity arrangements required to manage the quarantine process, it is not possible to visit the airport to meet or see passengers arriving from overseas on mandatory quarantine flights.
Note also, it can take a few hours to process passengers, finalise quarantine hotel allocations and transportation, please allow extra time for return travellers to make contact.