Changed
Changed
Mon, 25/01/2021 - 17:01
⚠ Australian borders are currently closed except the declared safe travel zone with New Zealand. ⚠
Update: The Australian Government has suspended the New Zealand Safe Travel Zone for 72 hours as of 2PM AEDT, 25 January 2021. For status updates on New Zealand flights in the next 72 hours, please check with your airline.
LATEST TRAVEL UPDATES
Welcome back to Brisbane.
How we travel has changed and here is what you can expect on arrival at Brisbane Airport's International Terminal. On arrival into Australia from overseas, all passengers are required to quarantine for 14 days at their port of arrival before proceeding with further travel unless you are travelling into Queensland from a declared safe travel zone country.
- Jump to guide for mandatory quarantine flight arrivals.
Arrivals guide for passengers arriving from a declared safe travel zone country:
At this time, New Zealand is the only country to be declared a safe travel zone country and as long as you are on a nominated quarantine-free or ‘green’ flight, you will be able to arrive into Queensland without quarantine. Find the latest travel update information here.
Please note: Norfolk Island passengers arriving into Brisbane, will also need to follow the quarantine-free or 'green' flight process.
1. Australian Travel Declaration
All travellers entering Australia are now asked to submit an Australian Travel Declaration 72 hours prior to travelling. The information submitted will help the Australian Government manage to contact tracing and quarantine planning to ensure the health and safety of the community.
2. Queensland International Arrivals Registration
International arrivals on a mandatory quarantine flight into Queensland must submit a Queensland International Arrivals Registration in addition to the Australian Travel Declaration, 72 hours prior to travel.
SUBMIT QLD INTERNATIONAL ARRIVALS REGISTRATION
3. Complete an Incoming Passenger Card (orange)
You'll be issued with an orange Incoming Passenger Card onboard the aircraft before arriving into Brisbane. All travellers (including Australians) arriving into Brisbane are required to complete this card. It contains your personal information, details about your visit and and Biosecurity and Customs requirements.
Read more about passenger cards.
4. Health screening
After disembarking the aircraft, you will be meet by Queensland Health for a health screening. Please follow the officer’s instructions.
5. Passport Control
Passengers will be escorted by Australian Border Force officers for the Passport Control process via Smart Gates or manual processing. Please follow the officer’s instructions.
You may be entitled to use a SmartGate, if you:
-
Hold an e-passport issued from an eligible country; and
-
Are 16 years or over; and
-
Have completed an Incoming Passenger Card.
The Arrivals SmartGate uses facial recognition technology to provide travellers with a more efficient way of passing through Passport Control. It’s a two-step process and you will be required to answer a few eligibility questions before moving to your identity check and clearance.
If you’re not eligible to use SmartGate, an Australian Border Force Officer at Passport Control will manually process your arrival information.
All passengers will be issued with a Passport Control ticket. You will be required to present your ticket to officers at Biosecurity and Customs before exiting the Terminal.
6. Lotte Duty Free arrival store will re-open for quarantine-free flights only
Passengers on quarantine-free flights will have the opportunity to shop in-store with Lotte Duty Free before moving on to collect their baggage.
7. Collect baggage
Passengers will be escorted to collect their baggage. Follow the screens with your flight number to identify which carousel your luggage will arrive at.
Brisbane Airport is pleased to offer complimentary luggage trolleys to make your journey through the International Terminal more convenient.
If your luggage doesn't arrive on the carousel, please contact your airline as soon as possible.
8. Biosecurity and Customs
To help protect Australia’s pristine environment, Australian Department of Agriculture and Water Resources and Australian Border Force Officers screen all incoming international passengers and their belongings.
Your bags may be checked by Australian Border Force and/or Department of Agriculture Biosecurity Officers, who work with Brisbane Airport to detect prohibited, restricted or dutiable goods, and biosecurity risk items such as animal and plant material.
It is mandatory to declare certain items on your Incoming Passenger Card.
For more information on what you need to declare and what can and can’t be brought into Australia, please consult:
Australian Border Force and/or Department of Agriculture Biosecurity Officers’ checks may take the form of:
-
X-ray
-
Physical inspection
Other important information about Biosecurity and Customs:
-
In line with Australian Government regulations, mobile phones, cameras, video cameras and recording devices must not be used in Australian Customs and Border Protection Service-controlled areas at airports and seaports.
8. Transport from the International Terminal
Upon clearance of Customs, passengers of quarantine-free flights will then be able to exit the terminal to transport to their next destination or return home.
- Passenger Public Pick-Up area will re-open for public pick up, taxis and rideshare (Uber) pick-ups. Take the lift down to Level 1 and follow the green Passenger Pick-Up signs and find more information here.
- Short term car parking will be available, car parks are accessible from Level 1.
- To transfer to the Domestic Terminal, the free transfer bus will leave from Level 4 or you can catch the Airtrain from Level 3.
- Accessible pick-up area is on Level 4 of the International Terminal.
Meeters and greeters
If you are meeting someone on a quarantine-free flight, you will be able to meet them on Level 1 of the International Terminal. Level 2 continues to be a restricted area and is not accessible to non-passengers or staff.
Arrivals guide for passengers arriving on a mandatory quarantine flight:
1. Australian Travel Declaration
Travellers entering Australia are now asked to submit an Australian Travel Declaration 72 hours prior to travelling. The information submitted will help the Australian Government manage to contact tracing and quarantine planning to ensure the health and safety of the community.
2. Queensland International Arrivals Registration
International arrivals on a mandatory quarantine flight into Queensland must submit a Queensland International Arrivals Registration in addition to the Australian Travel Declaration, 72 hours prior to travel.
SUBMIT QLD INTERNATIONAL ARRIVALS REGISTRATION
3. Negative COVID-19 test
From 22 January 2021, all passengers entering Australia must provide evidence of a negative COVID-19 (PCR) test, taken 72 hours or less before your scheduled departure.
4. Complete an Incoming Passenger Card (orange)
You'll be issued with an orange Incoming Passenger Card onboard the aircraft before arriving into Brisbane. All travellers (including Australians) arriving into Brisbane are required to complete this card. It contains your personal information, details about your visit and Biosecurity and Customs requirements.
Read more about passenger cards.
5. Passport Control
After disembarking the aircraft, you will be met by Biosecurity and Australian Border Force officers who will process small groups of passengers through Arrivals Passport Control.
You may be entitled to use a SmartGate, if you:
-
Hold an e-passport issued from an eligible country; and
-
Are 16 years or over; and
-
Have completed an Incoming Passenger Card.
The Arrivals SmartGate uses facial recognition technology to provide travellers with a more efficient way of passing through Passport Control. It’s a two-step process and you will be required to answer a few eligibility questions before moving to your identity check and clearance.
If you’re not eligible to use SmartGate, an Australian Border Force Officer at Passport Control will manually process your arrival information.
All passengers will be issued with a Passport Control ticket. You will be required to present your ticket to officers at Biosecurity and Customs before exiting the Terminal.
6. Temperature testing
Once cleared, all passengers are met by Queensland Health for temperature testing. Please follow the officer's instructions.
7. Collect baggage
Passengers will be escorted to collect their baggage. Follow the screens with your flight number to identify which carousel your luggage will arrive at.
Brisbane Airport is pleased to offer complimentary luggage trolleys to make your journey through the International Terminal more convenient.
If your luggage doesn't arrive on the carousel, please contact your airline as soon as possible.
8. Biosecurity and Customs
To help protect Australia’s pristine environment, Australian Department of Agriculture and Water Resources and Australian Border Force Officers screen all incoming international passengers and their belongings.
Your bags may be checked by Australian Border Force and/or Department of Agriculture Biosecurity Officers, who work with Brisbane Airport to detect prohibited, restricted or dutiable goods, and biosecurity risk items such as animal and plant material.
It is mandatory to declare certain items on your Incoming Passenger Card.
For more information on what you need to declare and what can and can’t be brought into Australia, please consult:
Australian Border Force and/or Department of Agriculture Biosecurity Officers’ checks may take the form of:
-
X-ray
-
Physical inspection
Other important information about Biosecurity and Customs:
-
In line with Australian Government regulations, mobile phones, cameras, video cameras and recording devices must not be used in Australian Customs and Border Protection Service-controlled areas at airports and seaports.
9. Transport to quarantine hotels
Upon clearance of Customs, passengers are escorted to await transportation to the appointed quarantine hotel at a QLD Police check-point. It is here that passengers will be issued with a Quarantine Direction Notice and assigned a quarantine hotel.
While waiting, passengers are welcome to contact family and friends with contact information if they have a personal mobile device. If the passenger has no means of communicating with family and friends on arrival, once at the hotel, passengers can use telephone and internet facilities to make contact. Please note, it can take a few hours to process passengers and assign quarantine hotel arrangements, please allow extra time for passengers to make contact with their information.