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Airports are busy environments and for some people this can be a stressful experience, especially if you or someone with you has a disability such as autism, dementia, or anxiety that isn’t immediately obvious to airport staff.
So we've developed a way for you to let our staff know you may need support.
If you or someone you are travelling with has a hidden disability, you can request a hidden disabilities lanyard and information card.
Wearing the lanyard or showing the card when you are at the airport is a way for you to indicate to staff that you may need a little extra help, guidance or time with the airport process.
Brisbane Airport staff have been trained to recognise the lanyard and to provide you with any help you may need at that stage of your journey through the airport. For example: if you are feeling overwhelmed we can slow down the process, keep things quiet, offer assurance and be as accommodating as possible.
Travel Tip: If you haven't already done so, be sure to contact your airline and make them aware of any special assistance requirements that you may have.
If wheelchair assistance is required, your airline is best placed to help you.
The Hidden Disabilities lanyard is great for:
Travellers and carers who want a discrete way to let airport staff know you may need some support going through the airport process.
What's in the pack:
- Special lanyard
- Passenger information card
- Brisbane Airport Accessibility Journey Planner
If the hidden disabilities program sounds right for you, please request a hidden disabilities information pack by completing the form below at least one week prior to travel, to allow us sufficient time to post this to you.
Request a Hidden Disabilities Lanyard
Privacy Collection Statement
Brisbane Airport Corporation Pty Ltd (BAC) will collect your personal information when you raise a Hidden Disability Lanyard request. Your personal information will only be used by BAC staff who manage the Hidden Disability program. Your personal information will be used to respond to your enquiry, and to request feedback on your experience. BAC is committed to protecting your privacy and will deal with your personal information in accordance with our Privacy Policy.
Travellers with specific needs
Australia's first dementia-friendly airport
The QUT-based Dementia Centre for Research Collaboration: Carers and Consumers (DCRC-CC) has been working with the Brisbane Airport since 2015 to improve the experience of air travel for people with dementia and produced a guide to help people with dementia navigate Brisbane Airport called 'Ensuring a Smooth Journey: A Guide to Brisbane Airport for People Living with Dementia and their Travel Companions'.
For people living with dementia and their travel companions this guide outlines the whole journey through Brisbane Airport and is a must-read before travelling.
Reference groups
The Hidden Disabilities Program has been designed with the help of the following experts in the field:
- Jennene Greenall – Founder of A Spectrum Connected, Diversity and Inclusion Consultant, Autism advocate
- Caitlin Taggart – PhD, GEM(OT), BA(Psychology) Occupational Therapist, Inclusion and Diversity Consultant
- Michelle Sheldrake – BSc, MSc (Psychology)
As part of our ongoing commitment to accessibility and an inclusive airport environment, Brisbane Airport Corporation set up an Airport Accessibility Reference Group (AARG) that works alongside the business in an advisory capacity to promote accessibility and provide advice on projects that deliver on an inclusive passenger experience.