Changed
Changed
Last updated: 21/05/2025
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Domestic Terminal Construction Works
Construction works continue on the Domestic Terminal Security Upgrade Project in the central area of the Domestic Terminal that have changed the way you travel at BNE. Please take the time to review the information below.
Changes for departing Domestic passengers
As a result of construction works, the way you access check-in, bag drop and security screening inside the terminal has changed for select airline passengers.
Best route for Qantas, QantasLink and Jetstar passengers
- Qantas and QantasLink passengers will continue to check-in and bag-drop as normal inside the terminal, however passengers will need to use the new temporary northern security screening point. See the map below for directions.
- Jetstar passengers will use the new temporary check-in and bag-drop facility location on the northern (Qantas) side of the terminal, in front of the Qantas entry. Passengers will also use the new temporary northern security screening point. Find more detailed information for Jetstar passengers here.
Best route for passengers on Virgin Australia, Rex, Alliance, Link Airways, National Jet Express and Aerlink
Passengers can only use the Virgin area terminal entrances to access airline check-in and bag drop, due to a closure of the central area of the terminal building.
Checked-in passengers will use the temporary security screening point at the southern end of the terminal. Access to the screening point is via the doors opposite baggage claim 7.
Best Drop-off Zones
For Domestic passengers being dropped off on the Pick-up and Drop-off road, please use these zones for easier access to the Domestic Terminal:
- All Qantas and Jetstar passengers, it is recommended that you use Zone 1 (Light Blue) to Zone 3 (Dark Blue) at the very beginning of the road.
Virgin Australia, Rex, Alliance, Link Airways, National Jet Express, and Link Airways passengers, it is recommended that you use Zone 6 (Yellow) through to Zone 7 (Green) towards the end of the road.
Changes to over height parking and waiting area
Construction is underway on the P2 Car Park Expansion which will provide an additional 1,700 parking spaces at the Domestic Terminal precinct.
- The public waiting area at the Domestic Terminal and the over height vehicle parking space are now closed.
- Passengers with vehicles over 2.4m high will need to use AIRPARK, with free buses to and from the terminal. We recommend allowing extra time for travel.
- If you're picking up a passenger from the Domestic Terminal, the first 15 mins of ParkShort is free of charge. You will find ParkShort at level 2 of the P1 car park. Alternatively, you can access 1 hour of free at AIRPARK.
Changes for arriving Domestic passengers
- All Qantas and Jetstar passengers will claim baggage on carousels 1-3. For best access, please use the exit opposite Gate 23 only.
- Virgin, Alliance, Rex, National Jet Express, Aerlink, and Link Airways passengers will claim baggage on carousels 5-7. Due to a closure of access inside the terminal, for direct access to baggage claim, you will need to use the exit opposite Gate 39.
Visitor Information Desk and Airport Ambassadors
Now the central area of the Domestic Terminal is closed, we have set up two temporary information desks. You can find the friendly Airport Ambassadors before screening, opposite baggage carousel 5 and baggage carousel 3. Just look for the blue shirts with the yellow ‘I’.
Prayer room closure
The Prayer room at the International Terminal has been temporarily relocated to Level 3, after security, near gate 78. The Prayer room at the Domestic Terminal is temporarily closed whilst we upgrade the amenities. We apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to improve our facilities.
Tourist Refund Scheme desk change of location
Please note from 19 May the Tourist Refund Scheme desk on Level 1 will be temporarily relocated to Level 2. Please take the lift to level 2 to visit the temporary counter on Level 2, behind Rentals Cars. You will need to do this before you check your luggage in for your flight.
International Terminal Construction Works
Construction works have commenced on the International Terminal Security Upgrade & Retail Project in the food court area of Level 4 and on Level 3 around the Security Screening area.
Tips for departing International passengers
As a result of construction works reducing space in this area, queuing for check-in and security screening may be longer than usual especially during the morning peak times. Flight prioritisation, queue management, Terminal Support Officers along with additional signage will be in place to help passengers at these peak times.
Passengers can help reduce their security screening wait times by preparing their carry-on baggage for screening before arriving at the airport to reduce the likelihood of bags needing to be re-screened, increasing the queue time for other passengers. Please read this information and tips below:
- Get familiar with the rules around Powders, Liquids, Aerosols and Gels (PLAGS) - when you’re flying internationally your carry-on bags will undergo an additional check for powders, liquids, aerosols and gels. You’re allowed to carry up to 100ml or 100g of each onto the flight, which need to be presented for screening in a transparent 20 x 20cm bag.
- Not sure what you can bring onboard? Please refer to the Department of Home Affairs website that goes into detail on what you can bring on board and medical information.
Airport Precinct Updates
Runway maintenance
Upcoming dates* below:
- Saturday 7 June, 10am - 10pm (Legacy Runway)
- Sunday 8 June, 9am - 4pm (Legacy Runway)
- Wednesday 11 June, 10am – 3.30pm (New Parallel Runway)
- Tuesday 8 July, 10am – 4pm (Legacy Runway)
- Wednesday 9 July, 10am – 3.30pm (New Parallel Runway)
- Tuesday 12 August, 10am – 4pm (Legacy Runway)
- Thursday 15 August, 10am – 3.30pm (New Parallel Runway)
During maintenance hours the relevant runway will be closed and the remaining runway will continue to operate. For questions about aircraft operations please contact Airservices Australia’s Noise Complaints and Information Service and for feedback on runway maintenance please contact Brisbane Airport.
*Subject to change due to weather and operational requirements.
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