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Airline check-in
Prepare a plan to reach your airline's check-in assistance lane - as this is where pre-booked airline assistance services often start. If you need assistance to check-in and through-out the airport and aircraft journey, please notify your airline at the time of booking and well in advance of arrival at the airport.
Security screening
We take security screening seriously for the safety of all our passengers, crew and staff. This video shows the security screening process for travellers requiring assistance.
Obligations for screening
While some travellers and visitors to the airport may have specific needs, it is a requirement that everyone undergo security screening prior to boarding an aircraft, or entering a secure area of the terminals. This process also applies to assistance animals.
Body scanners are in operation at Brisbane Airport. While it is not possible to opt out of screening, people with specific needs may, in certain circumstances, be cleared by alternative screening methods.
For more information about screening processes for travellers with specific needs visit the Department of Home Affairs TravelSECURE website.
If you think you or someone you are travelling with will require greater assistance through the terminal, including at security screening points, please notify your airline at the time of booking and prior to arrival at Brisbane Airport.
Common mobility requirements that affect screening
- Medical Implants: Passengers with medical implants, such as pacemakers, insulin pumps or cochlear implants, are advised to notify screening staff at the assistance lane prior to undergoing screening.
- Artificial limbs/prosthesis: Those with artificial limbs/prosthesis are advised to notify security staff of their condition prior to passing through the screening so alternate screening can take place.
- Walking/Visual Aids: Walking aids and visual aids, such as long canes, will be subject to security screening.
- Wheelchairs: Passengers in wheelchairs are required to be physically screened. If the passenger can stand, but not walk, they will be cleared with a hand-held metal detector. If the person is unable to move, they will be screened by a pat-down search undertaken by a screening officer of the same gender. A private search room is available and all staff have been trained and are sensitive towards this process.
- Assistance animals: Assistance animals are also subject to screening. Screening may involve a pat-down search and/or search with a hand-held magnetic wand of the assistance animal, their lead, collar and harness.
Passport Control and Border Security
It’s a requirement for all international passengers to pass through border security.
All passengers travelling on international flights are subject to border security processes. You can read more about these processes with the following resources:
- Airport guide to International Departures
- Airport guide to International Arrivals
- Australian Border Force guide