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The most important step for a more comfortable journey is to notify your airline of your specific needs in advance. With notice, your airline can arrange assistance services to support safe and comfortable transit.
If you have specific or support needs during your travel, it’s important to advise your airline or travel agent when making your booking.
Airlines (and their staff) can provide assistance services from the check-in counters to the aircraft and from the aircraft to the baggage claim area, which is why it’s best you discuss your needs directly with them.
Your airline will be able to provide advice specific to your needs. Each airline may have different guidelines, requirements and service options. For example, some airlines will allow you to take your wheelchair to the gate, while others won’t, and each airline manages motorised wheelchairs differently.
Your airline will arrange applicable services based on your specific needs to make sure your transit through Brisbane Airport is a comfortable one.
- Looking for the phone number of your airline? Find an airline contact.
- For travellers that may need dedicated support in addition to what your airline provides, consider contacting Medical Travel Companions
- Of course, if you get stuck, contact Brisbane Airport and we’ll point you in the right direction.
If you feel you need further assistance than what your airline can provide, there are other services to explore:
Hidden Disabilities Program
If you or someone you are travelling with has an invisible disability such as autism, dementia or anxiety, requesting a Hidden Disability lanyard might be the right option for you.
Medical Travel Companions
If you require further medical or concierge assistance than the complimentary support services your airline offers, Medical Travel Companions have tailored services that can help.