Assistance

Our airport guide for passengers that need assistance

Find information, services and planning tools to help you prepare for accessible travel through Brisbane Airport. Use the sections below to explore support options before you arrive, while you are at the airport and during your journey.

The cover of Brisbane Airport's Accessibility Journey Planner

Accessibility Journey Planner

Brisbane Airport has developed an Accessibility Journey Planner based on guidance from the Commonwealth Department of Infrastructure, Transport, Regional Development and Communications and in consultation with the Brisbane Airport Accessibility Reference Group.

The planner is intended to assist passengers and visitors with assistance needs to plan their journey through the airport and can be downloaded below.

View and download the Accessibility Journey Planner

Explore our accessible airport:

Preparing to come to the airport

Before Arriving

How to prepare before arriving at the Airport, including when to contact your airline, how assistance is arranged and where to find additional support if you need it.

Accessible parking options

Getting Here

How to get to Brisbane Airport with accessible transport, parking, pick-up and drop-off options, plus what to know if someone is escorting you into the terminal.

Brisbane Airport Security Screening International Terminal

Check-in, Screening and Border Security

Information on airport departure processes for passengers requiring assistance including check-in, screening and clearing border security.

Brisbane Airport International Terminal Level 3 Departures

Moving Through Brisbane Airport

How to move through the airport with confidence, including terminal transfers, lifts, accessible bathrooms, waiting areas, boarding support and where to find help on the day.

Assistance animal security screening process

Travelling with an assistance animal

What to know when travelling with an assistance animal, including airline notification, security screening requirements and where to find animal relief facilities at Brisbane Airport.

Sunflower lanyard, Hidden Disability Program

Hidden Disabilities

How the Hidden Disabilities Sunflower program works at Brisbane Airport, including how to request a lanyard, what support it can help signal and where to collect one.

Medical Travel Companions provides assistance services at BNE

Medical Travel Companions

Information about dedicated concierge and medical support services for passengers who need extra assistance beyond what their airline provides.

Assistance lane at Security screening

Accessibility Statement

Read Brisbane Airport’s accessibility statement and learn how we are working to make our digital platforms more accessible, inclusive and easier to use.

Assistance travel resources

Domestic Terminal looking out at aircraft

Accessible travel at BNE: what to expect and how to prepare

Are you a traveller with assistance requirements planning a trip via Brisbane Airport? Read on for tips on planning your airport...

Navigating with assistance

Navigating the airport with assistance: tips from a frequent flyer

When it comes to travelling with a disability, Tim McCallum has more experience than most. With over 500 flights under his belt...

Airport duty managers

Stay safe and stress-free at Brisbane Airport

Travel is exciting, whether you're jetting off on holiday or heading home after a big adventure. But alongside the thrill of...

Therapy dog with handlers at Brisbane Airport

Assistance, guide, and therapy animals: What dogs can visit Brisbane Airport?

Have you ever seen some of our four-legged friends stroll through the terminal with their owners and wondered which dogs are able...

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Fri, 05/06/2026 - 08:55