COVID safe travel guide: Domestic Terminal

How we travel has changed. We’ve been planning ahead to welcome you back to Brisbane Airport by implementing our COVID Safe plan and monitoring our new safety measures to ensure the airport is a safe place for everyone to be.

Here’s what you can do to stay healthy while travelling and what to expect at the Domestic Terminal at Brisbane Airport. 

• For details about the International Terminal process, check out our International Departures Guide and our International Arrivals Guide. 
• For FAQs and travel updates in one spot, check out our Travel Alerts.

 

 

Before you arrive

Before you travel there are some things that you can do to ensure that you travel well and safe.

• If you are unwell, please stay home. Do not come to the airport and change your travel plans.
• Check the latest State and Territory Government travel advice before you travel.
• You must wear a mask at all Australian airports and during all flights. 
• Pack your own hand sanitiser and antibacterial wipes in your carry on. 
• Check in with your airline to see what they are doing to make air travel safe and if they have any additional requirements.
• Download the COVID Safe app on the Apple App Store or Google Play Store.

 

 

Departures: Travelling through Brisbane Airport's Domestic Terminal

Wear a mask in the airport

You must wear a mask in the airport at all times except for children under 12 or if you have a medical condition that prevents you from wearing a mask as advised by the Australian Government. 

 

In the car park

Driving your own car to the airport is the safest way to arrive and depart. Book your parking at the terminals online in advance for our cheapest prices ever with free cancellation if your travel plans change. Our car parks are secure and cleaned regularly.

If you have booked your parking online, the way you enter the car park has changed. Instructions would have been sent to you by email or text. Please scan the QR code on your booking at the boom gate when you enter the car park. 

 

Dropped off at the terminal

You are able to be dropped off at the terminal by a private transport option like Uber, taxi or car hire. 

 

Family and Friends

People who are not travelling can currently enter the terminals to see you off before your flight. Please follow all COVID-safe practices. 

 

 

At check in

Go contactless where possible and use your airline’s online check in options and download your boarding pass to your phone. At check in, screens have been installed at the counters, social distancing reminders have been added to queueing areas and increased cleaning of touch points have been implemented.

 

At the screening points

Feel free to use your own wipes to clean down the screening trays before you use them however, they are also frequently cleaned. The screening officers also regularly change their gloves, and use hand sanitiser between pat downs. Guards will also change their gloves between pat downs on request. 

 

In the food courts

Social distancing requirements and increased cleaning regimes have been implemented in our food court and restaurant areas. Most of our eateries are open for takeaway options only, however some are operating at reduced hours. Take a look at what’s open at the Domestic Terminal here.  

 

In the stores

Some of our retail stores remain closed due to the reduction in passengers but there are a few specialty stores operating at reduced hours if you need to pick something up or treat yourself before you fly. Browse what stores will be open during your time in the terminal here.

At the gate

Before you board, you’ll find sanitiser stations and anti-bacterial wipes along with reminders to keep up the social distancing. Your airline may also provide hygiene packs for you to use (please check with your airline) and you are welcome to pack your own to take onboard.

 

Enjoy your flight. 

 

 

Arrivals: Arriving at Brisbane Airport's Domestic Terminal

Wear a mask in the airport

You must wear a mask in the airport at all times except for children under 12 or if you have a medical condition that prevents you from wearing a mask as advised by the Australian Government. 

 

Disembarking the aircraft from a declared COVID hotspot location to a quarantine facility

Aircraft arriving from a COVID declared hotspot location that needs to be processed will be allocated to a dedicated gate at the Domestic Terminal. Processing of Queensland Border Passes and quarantine requirements will be done on arrival by officials. Please follow their instructions and be aware of any current travel advice for entering Queensland.

While waiting to be processed, passengers may be required to queue. There are reminders for passengers to continue to social distancing in these areas. Baggage claim and transport to quarantine will be advised by officials on arrival, please follow their instructions. 

Disembarking the aircraft from another location

At the gate, you’ll find hand sanitiser stations and anti-bacterial wipes for you to use. You may be intercepted by an official conducting random checks on interstate. Please follow their instructions.

Baggage claim

Baggage claim areas at peak times can be busy. Reminders to maintain social distance are on the floor, digital screens, and terminal announcements in this area. 

Picked up at the terminal 

At this time it is recommended that you leave Brisbane Airport in a private transfer option like Uber, taxi or car hire.