The best way to make your transit through Brisbane more comfortable is to let us help you. Advise your airline of your requirements ahead of travel and let us take care of the rest.
If you need assistance to check-in, please notify your airline prior to arrival in order to ensure the necessary assistance is in place.
There are no shortage of lifts and travelators at Brisbane Airport to get you from A to B.
For safety reasons, we recommend passengers with mobility issues use the lifts rather than travelators, escalators or stairs when transiting through the airport.
The Domestic and International Terminals are two kilometres apart, but are connected by transport options for passengers transiting between the two.
Travellers have the choice of travelling by:
- Free complimentary Terminal transfer bus
All three options cater to passengers with special needs.
Read more about moving between the Terminals and Skygate Centre.
We know there’s plenty of waiting to be done at the airport before you reach that plane seat, which is why we provide an abundance of seating options throughout the Terminal.
Priority seating is provided to passengers with disabilities, limited mobility, as well as passengers travelling with young children and unaccompanied minors. You’ll find these seats identifiable by the accessible symbol on their headrests.
Arrivals and departures are displayed on Flight Information Display Screens across all public locations in the airport precinct. The information displayed on these screens is supplemented by public address announcements to ensure you always know where to go.
We recommend all passengers arrive at the boarding gate prior to the scheduled boarding time:
- Domestic flights - boarding typically commences 30 minutes prior to scheduled flight departure.
- International flights - boarding typically commences 40 minutes prior to scheduled flight departure.
All International Terminal directory boards incorporate tactile and Braille features to make your time with us more accessible.
There are drinking fountains throughout both the Domestic and International Terminals. Accessible drinking fountains are installed throughout the International Terminal.
All toilets in Brisbane Airport cater for people with mobility requirements. The accessible toilets throughout both terminals are unisex.
Changing Places Toilet Facilities
Changing Places bathrooms provide additional space for people with profound disabilities and their carers to use the amenities more comfortably. You'll find the Changing Places facilities at the following locations
- Domestic Terminal: Located on the central ground floor area opposite Trader & Co Cafe
- International Terminal: Located on Level 4 behind the Flight Centre store.
These facilities can be accessed using an MLAK key. An MLAK key can also be borrowed from the Visitor Information Desks or the Brisbane Airport Administration Offices (Level 2 of the Domestic Terminal, or Level 3 of the International Terminal).
Most aircraft are accessible via an aerobridge, however some flights may require passengers to descend via stairs to access the plane from the tarmac.
If you have advised your airline of your requirements, boarding assistance will be ready and available to you. Devices are available for lifting passengers on and off aircraft not equipped with aerobridges.
If you haven't advised airline staff of your requirements before embarking, please visit the airline customer service desk as soon as possible.
Our airline partners operate the people-movers (buggies) that can often be seen transporting people to and from their gate.
Please contact your airline directly to arrange buggy assistance if required.
Brisbane Airport operates accredited Visitor Information desks in both Terminals to assist you plan, book and enjoy your stay. Find them:
In the central Terminal area, adjacent to the Jetstar check-in area
Opening hours are between 7am – 7pm, 7 days a week.
On level 2 in the Arrivals Hall
Opening hours are 24/7 to cater for all arriving and departing guests.
Read more tourist information.
Brisbane Airport Ambassadors
You’ll find a team of helpful airport ambassadors in both Terminals, wearing blue shirts and ready to answer your questions.
This team of volunteers are a wealth of information - and great contacts on the ground if anything at the airport is troubling you.
You’ll find them roaming the International Terminal and at the Visitor Information Desk of the Domestic Terminal.