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Airservices Australia
Airservices Australia is Australia's air navigation service provider. They are responsible for Australia's airspace management, flight paths, providing noise information and managing complaints.
To find out more about aircraft noise in your area, Airservices Australia provide information on flight paths, movements and noise monitoring on the Aircraft in Your Neighbourhood site.
Airservices Australia manages complaints and enquiries about aircraft noise and operations through their dedicated Noise Complaints and Information Service (NCIS).
You can lodge a complaint or make an enquiry:
Tel: 1800 802 584 (free call, Mon - Fri 9.00am to 4.00pm excl. public holidays)
Mail: Noise Complaints and Information Service, PO Box 211, Mascot, NSW 1460
Web: Fill out an online form
Aircraft Noise Ombudsman (ANO)
The ANO is independent of Airservices Australia executive management structures, reporting directly to the Airservices Board on performance in regards to aircraft noise management matters.
The ANO has been established to conduct independent administrative reviews of Airservices and how it handles aircraft noise-related activities, such as the management of complaints / enquiries, community consultation processes and the presentation and distribution of aircraft noise-related information.
Complaints must be first lodged through the Airservices NCIS, referred to above. If you are not satisfied with the way your complaint was handled, your complaint can be lodged with the ANO:
Web: Fill out an online form
Tel: 1800 266 040 (free call)
Mail: Aircraft Noise Ombudsman, GPO Box 1985, Canberra City, ACT 2601
Email: ano@ano.gov.au
Government Representatives
Contact your local government representative to raise issues including aircraft noise in your communities.
Member for Brisbane – Stephen Bates MP
Email: Stephen Bates MP
Member for Griffith – Max Chandler-Mather MP
Email: Max Chandler-Mather MP
Member for Lilley – Anika Wells MP
Web: Fill out an online form
Member for Moreton – Graham Perrett MP
Web: Fill out an online form
Member for Ryan – Elizabeth Watson-Brown MP
Email: Elizabeth Watson-Brown MP